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Zameel Hamza, Senior Technical Project Manager

Zameel Hamza

Senior Technical Project Manager·Baker Hughes

Saudi Arabia

Bachelor's degree, Electronics And Communication Engineering

Work experience

Total years of experience: 20 years, 4 months

Senior Technical Project Manager

April 2023 - July 2024

Baker Hughes

Khobar, Saudi Arabia

April 2023 - July 2024

• Managed global mergers/acquisitions/divestiture projects with
budgets of USD1-2M, representing the Network Build Team.
• Worked on value improvement initiatives for European sites, reviewing
and optimizing/improving internet connectivity while also reducing
annual costs by USD 2000.
• Cultivated a culture of excellence and continuous improvement
across diversely located clients, vendors, and cross-functional teams,
enhancing project success rates.
• Instituted robust project documenting, reporting and communication
protocols by providing the team with standard templates, ensuring
timely and transparent project updates, which streamlined workflows,
bolstered stakeholder relationships and project accountability.
• End-to-end management of network team portfolio for global
mergers and acquisitions projects
Company industry:
Oil & Gas

IT End User Services Team Lead

September 2021 - March 2023

Baker Hughes

Khobar, Saudi Arabia

September 2021 - March 2023

• Managed a 12-member team of L2 engineers across three countries,
fostering a culture of innovation and continuous improvement.
• Led digital transformation initiatives, supporting compute and
mobility services for Saudi Arabia and the North Gulf region, directly
contributing to an increase in operational efficiency by overseeing
team adherence to established SLAs and tracking KPIs.
• Responsible for strategic capacity planning across the region and
managed IT budget while optimizing technology spending.
• Managed hiring and onboarding of contract support staff for Level 2
client support.
Company industry:
Oil & Gas

IT GeomarketCo-ordinator/ Senior Systems Engineer

April 2014 - September 2021

Baker Hughes

Khobar, Saudi Arabia

April 2014 - September 2021

• Led incident response efforts for Saudi Arabia, Qatar and Iraq,
coordinating with stakeholders and implementing effective mitigation
strategies.
• Revolutionized asset management processes in Saudi Arabia,
extending the streamlined process across the Middle East and India,
which led to a 99% improvement in asset utilization and cost savings
by optimizing asset lifecycle management.
• Subject matter expert for deployment of mobile device encryption
across the Middle East and India, enhancing data security and
compliance, and paving the way for a reduction in data breaches by
establishing robust encryption policies on 98% of devices in the
region.
• Facilitated collaboration by integrating Video Conferencing systems
and Conference room booking systems, significantly improving team
communication and productivity.
Company industry:
Oil & Gas

IT Project Manager

November 2011 - March 2014

Baker Hughes

Dubai, United Arab Emirates

November 2011 - March 2014

• Responsible for IT deliverables in real estate infrastructure and
strategic technology projects, reporting directly to the Director of IT
Infrastructure and Security Projects, ensuring alignment with
corporate strategic goals and delivering on key business objectives.
• Managed comprehensive project lifecycle from ideation, scoping,
planning and execution to successful closure and handover,
achieving project goals within the baseline scope, schedule, and
budget, thereby facilitating business value realization and operational
excellence.
• Conducted onsite training for senior management in the US for buy-in
on new strategic initiatives and global policies being introduced.
• Research various available options to drive cost efficiencies across
the enterprise and provide recommendations to drive savings goals
for the real estate team.
Company industry:
Oil & Gas

IT Analyst - Onsite

September 2007 - October 2011

Baker Hughes

Dubai, United Arab Emirates

September 2007 - October 2011

• Served as the primary support engineer for company executives, ensuring seamless IT operations and exemplifying top-tier problem solving and communication skills.
• Led the onboarding and training of all new technical support staff in the Middle East, fostering a culture of continuous improvement and operational excellence.
Company industry:
Oil & Gas

IT Analyst

April 2005 - August 2007

Baker Hughes

Dubai, United Arab Emirates

April 2005 - August 2007

• Responsible for Identity and Access Management of users including account creation, access management (Active Directory ACLs) and separation activity.
Company industry:
Oil & Gas

Windows Networking Engineer/Help Desk Coordinator

April 2004 - April 2005

Gulf Computers LLC

Dubai, United Arab Emirates

April 2004 - April 2005

Company industry:
IT Services

Education

Anjuman Engineering College

June 2002

June 2002

Bachelor's degree, Electronics And Communication Engineering

India

GPA (percentage): 62%

GPA (percentage): 62%

Skills

IT Security

Expert

Project Management

Expert

Customer Focus

Expert

Change Management

Expert

ITIL

Expert

MITIGATION

Expert

ITIL

Intermediate

CUSTOMER SUPPORT

Intermediate

PROGRAM MANAGEMENT

Intermediate

STRATEGIC THINKING

Intermediate

ANALYTICAL SKILLS

Intermediate

OPERATIONS

Intermediate

COST MANAGEMENT

Intermediate

Artificial Intelligence (AI)

Intermediate

INFORMATION TECHNOLOGY

Intermediate

COMPONENT BASED SOFTWARE ENGINEERING

Intermediate

PROJECT MANAGEMENT

Intermediate

CYBER SECURITY

Intermediate

IT ASSET MANAGEMENT

Intermediate

MANAGEMENT

Intermediate

MERGERS AND ACQUISITIONS

Intermediate

RESOURCE ACQUISITION

Intermediate

INNOVATION

Intermediate

ACTIVE DIRECTORY

Expert

CAPITAL EXPENDITURE

Expert

CLIENT SERVICES

Expert

MICROSOFT OPERATING SYSTEMS

Expert

SERVER ADMINISTRATION

Expert

TEAMWORK

Expert

Project Management

Expert

ACTING

Intermediate

DATA SECURITY

Expert

ENCRYPTION

Expert

REDUCTION (COMPLEXITY)

Expert

BILLING

Expert

ADVANCED CARDIOVASCULAR LIFE SUPPORT (ACLS)

Expert

BUSINESS OPERATIONS

Intermediate

CONFLICT RESOLUTION

Intermediate

REAL ESTATE

Intermediate

DATA CENTERS

Intermediate

MS Office

Expert

Microsoft Certified Professional

Expert

Cisco Certified Network Associate

Intermediate

Windows Pre-NT

Expert

Systems Security

Intermediate

Windows 2000/ 2003/ XP/7

Expert

RAID Configuration

Expert

Microsoft SUS

Expert

Microsoft ISA

Intermediate

Cybersecurity

Intermediate

Customer Focus

Expert

Change Management

Expert

Photography

Expert

Social profiles

Languages

English

Expert

Hindi

Intermediate

Malayalam

Expert

Urdu

Intermediate

Arabic

Intermediate

Memberships

Saudi Council of Engineering

Member

August 2014

(ISC)2

Member

June 2022

Training and Certifications

Certifications
Project Management Professional (PMP)
Mar 2014 - Mar 2026
Certified Cloud Security Professional
Sep 2022 - Sep 2025
Certified Information Systems Security Professional
Jul 2022 - Jul 2025
ITIL Foundation
Oct 2013
Training
Six Sigma
Baker Hughes Inc.
Sep 2013
Team Leader Program
Baker Hughes Inc
Feb 2015
Microsoft Certified Systems Engineer 2003: Security
SitesPower
Apr 2005
ITIL V3 Foundations for Service Management
Baker Hughes (Inhouse training)
Nov 2010
Microsoft Certified IT Professional: Windows 7 Deployment and Maintenance Course
SitesPower
Mar 2011
Clarity Project Management Web Application
Baker Hughes (Inhouse training)
Aug 2010

Hobbies and interests

Coffee Brewing

Long time coffee fan. Have now transitioned to pour overs and manual espresso brewing at home.

Specialist in Fitness Nutrition

ISSA certified Specialist in Fitness Nutrition. I have also managed boot camp training sessions and provide nutrition advice for people trying to live a healthier lifestyle.

Running

Have participated in running events of 10k since 2009. Have completed a half marathon in 2013. Have been part of the coaching team for runners of 10k at my current organization.