Supply Chain Planning Manager
Al Islami Foods
Total des années d'expérience :18 years, 3 Mois
• Managing the company’s Sales and Operations Planning (S&OP) with all key people in the business (Sales, Marketing, Procurement, Production and Finance) which goal is to synchronize demand and supply of all materials while taking into consideration the financial impact as well as financial goals of the company
• Generating baseline forecasts based on historical data and submits it to Sales and Marketing team to review, align and validate
• Challenging reviewed demand forecasts from Sales and Marketing to ensure that these numbers are aligned close to the historical figures and sales trend of each sku
• Translating validated demand forecasts in to supply plan, assess stocks and release the orders (trading items, raw and packaging materials) to procurement team for ordering. Ensuring timely replenishment of stocks to avoid out of stock issues
• Define safety stock levels for all skus based on their importance (product classification), lead time and economic order quantity (in order not to freeze company’s financial resources)
• Preparing factory production plan for all processed meats
• Monitoring stock movements and ensure agreed stock levels will be met
• Monitoring stock movement of all skus at export locations and suggesting orders to all distributors to ensure 100% product availability. This includes shipment of all agreed promotional items on time prior to launch in the market.
• Coordinating with both Sales and Marketing department on new product launching, monthly promotions, stock that are slow moving to ensure the availability and movement of stock
• Generating Monthly Planning KPI, analysing findings and reporting it to management
• Attending and providing inputs to weekly Supply Chain and Sales and Marketing OPEX meetings and monthly reviews
• Assessment of complete Sales and Operations plan at the end of each month and present results and findings to the Board of Directors
• Assisted Head of Logistics in analyzing and implementing areas of improvement in Logistics department by introducing basic disciplines and KPIs in place for both warehousing and distribution.
• I reorganized Customer Service department from process flows to resource changes and adjustments. The department is fast moving and pressurized, I improved communications internally/externally, reallocated work flows to relative departments and improved the quality of the day to day input. I introduced KPI measurements to maintain a trend of minimum requirements to uphold the new disciplines
• Supervise pool of customer relations agent by ensuring that their performance is up to the McDonald’s standards and expectations
• Coordinating with all McDonald’s Operations Consultants, Area Managers as well as Store Managers for all issues concerning restaurants’ operations like daily deliveries, new product launching, order placements and amendments and customer complaints
• Full coordination with all Licensees’ in-charge in the Gulf Region with regards to coordination and distribution of all premiums and marketing items (PDP and BPP items) to regional distribution centers. These includes communicating items that are ready for call off, scheduling dispatch, monitoring inventory (both for UAE and Oman) of all active marketing items, generating allocation sheets and trafficking.
• Administering and monitoring each store complaints received by the DC and ensure that this will be resolved and addressed by coordinating with concerned departments
• Responsible for monitoring and reporting the trend of stores’ order adjustments to McDonald’s which serves as part of the Store Manager’s performance measurement and evaluation
• Preparing, monitoring and analyzing trends of our weekly KPIs for all Regional Distribution Centers (UAE, Oman, Bahrain, Qatar and Kuwait) and submitting these reports to Customer Relations Manager, Operations Manager and General Manager for evaluation.
• Handling and maintaining both inbound and outbound samples for product testing and quality inspections.
• Preparing and coordinating monthly samples, which are being sent to Hong Kong Laboratory for testing and product evaluation.
• In-charge for all restaurants order adjustments confirmation and coordination of special delivery requests and service recovery deliveries.
Responsible for providing administrative, executive and reception support for the management team. These include performing a wide range of tasks, of which many are confidential in nature to ensure the effective and smooth day-to-day operations
Consistent Dean's Lister and Resident Scholar