Zana Gun

Star Catering - Wholesale Supplier - My duties during this role are; successfully managing million pound accounts in Pepe’s, GDK’s, Rio’s and Dixy while increasing profit margin, this was done by keeping in contact with various parties, looking after new accounts to build rapport soon after putting through to a specified account manager to look after, having meeting with managers regarding franchise accounts whilst keeping up with the directors. Inputting data into system to generate reports for closer analysis whilst keeping management updated, ensuring the orders put through are compliant with the contract, Taking incoming calls regarding issues and complaints, update management regarding franchise sales and ones that has reduced or stopped to plan and implement new methods to ensure sales are up again.

● Problem solving skills to handle difficult franchisees in a professional manner.
● Analytical skills of potential issues before they arise.
● Alternative methods to resolve issue with more cost effectiveness.
● Set up meetings with new franchises
● Effective account management strategies
● Coordinating actions between management and team following meetings.
● Account management
● Use of programmes, Microsoft Dynamic, NAV Opera, Microsoft Office, TSG Azure

Processing purchase invoices through the PO system ensuring goods are correctly received
•Processing staff cash and credit card expenses
•Reconciling internal intercompany accounts
•Checking of statements and resolving queries

Key Accomplishments & Duties;
•Completing all call sheets issued on a daily basis. Ensuring that all customers are called within their preferred time
•Communicating effectively at all levels
•Participating in all incentives whether individually or within a group and mostly achieving success
•Exceeding targets set whilst increasing and maintaining customer base
•Training and monitoring new staff on product knowledge, sales techniques and technology/program use
•Covering reception staff when needed, this included; handling money, dealing with customers face to face, and greeting suppliers
•Achieved x5 'Best Telesales of The Month' Certificates and rewards for sales achievements
•Administrative tasks included; collection notes, customer amendment, new account, special price, internal visit request and discount/credits forms.
•Programs used included; Microsoft dynamic, NAV, Opera, and Microsoft office