Senior Manager, Network and Infra Engineer
iSentric Limited
Total years of experience :23 years, 2 Months
In my role at iSentric Group, I lead technology governance, ensuring compliance with PCI-DSS and the Central Bank of Malaysia. My responsibilities include:
✨Strategic Compliance: Maintaining rigorous technology governance processes, aligning them with industry standards and regulatory requirements.
✨Cloud Management: Overseeing AWS, Alicloud, and Nutanix private cloud environments, demonstrating adaptability and technical proficiency.
✨Cross-Functional Collaboration: Bridging external vendors and internal IT teams to enhance our enterprise infrastructure through effective monitoring and alerting systems.
✨Performance and Scalability: Regularly assessing infrastructure performance, ensuring systems meet SLAs and are prepared for future growth.
✨Security and Efficiency: Continuously reviewing and optimizing infrastructure for security, capacity, and operational efficiency.
✨Solution-Driven Projects: Coordinating the implementation of infrastructure solutions that balance business requirements with cost-effectiveness.
✨Project Management: Overseeing infrastructure projects from planning to implementation, aligning with organizational goals.
✨System Resilience: Managing backup and DR systems, with a focus on regular testing and reliability.
✨Innovative Technology Integration: Evaluating new technologies and maintaining product roadmaps in line with our strategic vision.
My role is a blend of technical expertise and strategic foresight, driving iSentric Group technological advancements and ensuring our infrastructure is robust, compliant, and future-ready.
• Ensure technology governance processes are properly designed, functioning effectively, and maintains its compliance with PCI-DSS and Central Bank of Malaysia
• Managing multi public cloud such as AWS / Alicloud and Nutanix private cloud environments
• Periodically review Infrastructure performance and scalability to ensure the system components are operating within agreed SLAs, operating tolerances and future endeavours
• Managed our IT infrastructure and various IT development teams to ensure consistency in the automation process. Also managed Support Engineers to provide desktop and server support for clients across multiple industries
• Ensured that internal and external IT services exceed performance expectations, which included constant system uptime and high performance within a highly efficient and automated environment
• Directly supervised IT department team members and carry out supervisory responsibilities in accordance with the organizations policies and applicable guidelines. This ranges from planning and assigning tasks to appraising
• Responsible for: system development; server maintenance; overseeing the operation of security tools; processes; and policies to defend, detect, and respond to threats, vulnerabilities, and attacks targeting the corporate network and sensitive and confidential information
• Administered servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches
• Configured and managed: AWS and Alicloud Cloud EC2, ECS, RDS, S3, OSS, VPC Services; Juniper
Employment History (Continued)
Netscreen, Juniper SRX devices; Barracuda Load Balancer ADC 340 and 440
• Analyzed website data for administration and marketing
• Developed and administered for slda.org.nz and nzedufair.com
• Utilized cloud-based Google application platforms as part of my web analysis and development
• Installed and configured computer hardware, software, systems, networks and all other IT systems. Then monitored and maintained IT systems and LAN (Local Area Network) & WAN (Wide Area Network) networks; and planned and undertook scheduled maintenance upgrades for all IT Systems
• Assisted in the development in the company websites; maintained company websites whilst innovating means of improving the companys web traffic and online marketing campaigns
• Troubleshooted system and network problems and diagnosed and solved hardware or software faults; Tested and evaluated new technology for adaptation of the business or intention of resale and provided support and relevant evaluation reports. Configured and managed network printers and firewalls
• Worked autonomously reporting directly to the IT Manager providing support to 75 plus customers, both internally and externally
• Proactively handled troubleshooting and resolution of site and service issues affecting operations
• Managed the LAN and WAN networks including; DNS, firewalls, internet connectivity, IP addressing, routers and switches
• Installed, configured and resolved issues pertaining to; Citrix Meta Frame Server and clients; Microsoft Exchange Server 2007; Windows Servers 2003, 2008 and SBS (virtual and physical); IPCop Linux Firewall version 1.4; Printers (local and networked) and other peripherals; Hardware, operating systems and various applications for desktops and laptops
• Project: Server Operating System Upgrade (Technical Lead)
• Worked collaboratively with the IT Manager to upgrade the servers from Windows 2003 to Windows 2008
• Planned and scheduled server downtimes
• Updated technical documentation
As a professional member of Cisco academy, The Chartered Institute for IT, and Alibaba Cloud Computing, I have a strong background of vocational qualifications. This makes me a well-rounded candidate for IT management, especially when paired with my academic qualifications such as my PGDip in IT, NZQA in Computing
