Zara Illahi

Managed inbound and outbound client communications as a dedicated Customer
Support Representative, focusing on resolving inquiries, troubleshooting issues, and
delivering exceptional service. Handled customer complaints with patience and
professionalism, ensuring quick resolution times and maintaining high satisfaction rates.
Documented all customer interactions, feedback, and account updates accurately in the
company database while consistently meeting daily call volume and quality assurance
targets.

Worked as a multi-functional representative, primarily focusing on outbound cold calling
to engage potential clients, handle objections, and generate qualified leads. Alongside
sales efforts, managed multi-channel client communications by providing efficient
customer and email support to resolve queries and ensure high satisfaction. Additionally,
assisted the internal team with basic recruitment tasks, including screening profiles,
while consistently maintaining customer records within the company database to meet
performance targets.