Operation Consultant
Mohican Technology
مجموع سنوات الخبرة :9 years, 5 أشهر
Coordinating and managing network and cloud transformation
Provide leadership, and direction escalation points as required for extended or major service outages on the network or slippages in project delivery
Provide support in business case development and crafting the transformation roadmap
Maintenance of technical network diagrams, documentation, and associated system processes procedures
Provide support in developing technical design documentation such as high-level design, low-level design, bill of material BoM, configuration templates
Collate and prepare all the reports for the weekly, progress report meetings minutes and follow up on the action items discussed in the meeting.
Direct interaction with clients and evaluation of project site conditions
Create the design, pick the products, and estimate the BOM
Deal with the distributor and supplier to obtain the best quote
Set up the team members to get the installation site ready (products, materials, and accessories)
Create the project report and provide it to the clients
Reviewed customers' complaints and solved the issue
Create a demonstration of the e-learning platform and instruct the school on its use
Deal with school management or owners to obtain the desired e-learning platform
Monitoring each school's e-learning system
Reporting to the CEO on the company's weekly operations
To obtain the Internet Line in our stores, enter into negotiations with the building owner or the shopping center manager
Create a maintenance schedule for all stores' audio, biometric scanner, printer, UPS, and POS systems
Daily remote and occasionally on-site POS machine checks for all stores and the office network
Examine and fix the computer's hardware
Guide the sales staff on how to use our POS system.
Contact the China office for POS issues
Discuss with CEO and other department team members for weekly IT issue
Directly interact with clients, evaluate the project's site conditions, and prepare a quotation
Estimate the project's budget and expected revenue (Router, switch, and other relevant devices)
Estimate the project's timeline
Hardware installation and system configuration based on client requirements Handover the Project Data to customers
Reviewed customers' complaints and solved the issue
Sharing knowledge and experience to junior engineers
Installing, setting up, and maintaining all wifi point-to-point for abc Convenience Stores
Installation and network configuration for each outlet
Installation of a SQL server for all outlets
Ensure the proper operation of some servers, including Active Directory (AD), Exchange, VOIP Server, and Symantec anti-virus server
Maintenance of the entire network (all outlet networks and head office network) For network projects, hardware installation and system configuration
Provide the procedure to the clients