zayed alhammouri

As the Director of Planning and Technical Support at IDECO, I oversee three critical departments within the organization, encompassing over 200 employees. My role involves strategic planning, technical oversight, and ensuring the seamless integration and operation of various sections under my supervision.
Key Responsibilities:
Planning Department:
Develop and implement strategies for the expansion and optimization of the medium and low voltage networks.
Ensure the network's reliability and efficiency to meet current and future demands.
Oversee the planning and development of the low voltage distribution network.
Coordinate with relevant stakeholders to enhance network performance and customer satisfaction.
Promote and integrate renewable energy sources within the network.
Develop policies and projects aimed at increasing the share of renewable energy in the company's portfolio.
Manage and utilize Geographic Information Systems for effective planning and operational efficiency.
Ensure accurate mapping and data analysis to support decision-making processes.
Meter and Inspection Department:
Continues smart meter R&D.
Implement robust inspection protocols and technologies to safeguard revenue.
Oversee the inspection and maintenance of electricity meters.
Ensure compliance with regulatory standards and enhance meter accuracy.
Manage the deployment and operation of AMI systems.
Leverage AMI data for improved grid management and customer service.
Lead efforts to detect and prevent electricity theft.

Technical Support Department:
Focus on the sustainability and longevity of company assets.

Provide civil engineering support for infrastructure projects.
Ensure the structural integrity and compliance of all civil works.
Oversee the maintenance and support of mechanical systems within the network.
Ensure the reliability and efficiency of mechanical equipment.
Develop and implement asset management strategies.

Provided strategic direction and leadership to a team of 245 employees across multiple departments as the
Director of Grid Operation, Planning, and Maintenance.
 Aligned departmental goals, KPI and objectives with the overall organizational strategy, ensuring seamless
coordination and effective collaboration.
 Fostered a collaborative and productive work environment, promoting cross-departmental cooperation and
knowledge sharing to enhance operational efficiency.
 Developed and implemented strategies to optimize grid operation, planning, and maintenance practices,
resulting in increased reliability and cost savings.
 Collaborated with stakeholders, including regulatory bodies and utility partners, to ensure compliance with
industry standards and regulations.
 Stayed updated on industry trends and technological advancements, leveraging them to drive continuous
improvement in grid operations.
 Led the successful implementation of Geographic Information System (GIS) for efficient network planning and
renewable energy management, resulting in a 20% reduction in planning time and improved integration of
renewable energy sources.
In this position, I actively participate in various departments and processes to develop a coordinated, long-term
approach to system planning while ensuring safe and reliable operation. I play a leadership role in developing our
company's comprehensive energy infrastructure strategy and driving regulatory changes. My responsibilities
include overseeing the maintenance and operations of the electricity distribution grid, exploring innovative
solutions and technologies, and ensuring compliance with regulations and best practices. I also manage the
implementation of GIS, utilizing it for system planning and analysis, accurate mapping, and informed decision-
making.
In addition, I am dedicated to reliable energy management. I develop strategies and implement measures to
ensure the stability and resilience of our energy system. This includes integrating renewable energy sources, I
continuously seek to enhance the reliability and sustainability of our energy infrastructure.
Responsible for overseeing the maintenance and operations of electricity distribution grid, including substations
and control systems, manages the Safe System of Work practices, and leads emergency response activities as a
Site Incident Controller. Manage maintenance scheduling, implement preventive and corrective maintenance
programs, and coordinate training for personnel.

Managed the Meters and Inspection Department at IDECO, overseeing the implementation of smart meters
and Meter Data Management (MDM) systems.
 Led the successful deployment of smart meters, ensuring seamless installations and integration with the
existing infrastructure.
 Supervised the implementation of the Meter Data Management system, resulting in accurate data
processing, analysis, and reporting.
 Implemented innovative strategies to mitigate non-technical electrical losses, leading to a significant
reduction in losses and improved efficiency.
 Managed the entire meter supply chain, including specification development, tender evaluations, and
examination and approval processes.
 Contributed to the advancement of smart meters in various aspects, showcasing expertise in their
development and functionality.
 Recognized for outstanding performance and contributions in the field of smart meter implementation and
management.
As the Manager of the Meters and Inspection Department at IDECO, I held key responsibilities in overseeing the
implementation of smart meters and Meter Data Management (MDM) systems. Through my leadership, I
successfully managed the deployment of smart meters, ensuring smooth installations and integration with existing
infrastructure. Additionally, I supervised the implementation of the Meter Data Management system, enabling
accurate data processing and reporting.
I played a crucial role in managing non-technical electrical losses, implementing innovative strategies that resulted
in a significant reduction of these losses. In managing the meter supply chain, I ensured a streamlined process,
from specifying required specifications to conducting tender evaluations and overseeing the examination and
approval process.
Furthermore, I demonstrated expertise in the development and advancement of smart meters, making notable
contributions in multiple aspects. My performance and contributions in the field were recognized, highlighting my
commitment to excellence.

As the Manager of main Branch of IDECO, I led a team responsible for providing exceptional customer support
and technical assistance, including managing electrical meter billing and collections. We efficiently handled
logistics support, auditing duties, data analysis, and addressed customer complaints, while also offering technical
assistance when needed.
One of my notable accomplishments was implementing a comprehensive customer service program that
significantly improved customer satisfaction scores. By engaging both customer service and technical teams, we
enhanced employee engagement and successfully met customer needs. Additionally, I successfully managed the
electrical meter billing and collections process, ensuring accurate and timely billing for customers and efficient
collection of payments.
To continuously improve our customer service, I conducted surveys, organized focus groups, and benchmarked
industry best practices. This proactive approach helped us identify customer service requirements and
implement necessary improvements. Through effective leadership and the collective efforts of the customer
service and technical teams, we elevated the customer service experience at IDECO, ensuring smooth electrical
meter billing and collections processes, fostering positive relationships, and strengthening overall customer
satisfaction.

As the Head of the Low Voltage Network Design Sector at IDECO, I utilized PC software to analyze, model, and
simulate the low voltage electrical distribution network. My responsibilities included designing circuit diagrams,
conducting load flow analysis, and ensuring compliance with industry standards. I provided technical expertise,
resolved design issues, and coordinated with stakeholders to implement efficient and reliable network solutions.
I was instrumental in preparing construction drawings and documentation while collaborating with engineering
teams and other departments. Throughout my tenure, I focused on optimizing network performance and
delivering high-quality electrical distribution projects.

As an experienced Project Engineer in the Electric Distribution industry, I have successfully managed and executed
projects in both medium voltage and low voltage networks. I have a deep understanding of the intricacies and
technical requirements of these systems. From designing and implementing medium voltage distribution networks
to overseeing the installation and commissioning of low voltage distribution infrastructure, I have consistently
delivered high-quality projects on time and within budget. I am well-versed in the specific challenges and
considerations associated with medium voltage and low voltage networks, including load management, voltage
regulation, and system reliability. With a focus on safety and adherence to industry standards, I ensure that all
projects are executed with the utmost precision and meet the unique needs of each network. My expertise in both
medium voltage and low voltage projects positions me as a valuable asset in driving the success of electrical
distribution initiatives.