Zaynab Fassir

« Assisted customers by phone, answering
professionally. ies and resolving issues
« Handled customer complaints and provided effective solutions.
« Maintained clear communication and ensured customer satisfaction.
• Developed strong communication, problem-solving, and teamwork skills.
• Improved ability to work under pressure and manage multiple tasks
efficiently.

As a Moroccan English tutor in Hangzhou, taught English to Chinese college
students, focusing on conversation, grammar, and vocabulary.
I created interactive lessons that helped students improve their speal
skills and gain confidence.
My experience with Chinese students helped me adapt my teaching methods
todifferent learning styles and language levels.