Technical Program Manager
EPM
Total years of experience :21 years, 11 Months
1. Involve in Projects initiation, Scope analysis, planning, execution and monitoring progress at various levels of projects of IT solutions like Software integration, Development, Services delivery, Access Control, Attendance, RFID & Smart Card solutions, E-ticketing.
2. Coordinate with functional team members regarding technologies, Design, Development & preparing RFP for Services required for the projects.
3. Monitoring KPI’s of the project executions and development.
4. Leading the projects team’s managers for various projects executions.
5. Identify and manage cross projects risks and dependencies with the collaboration of teams.
6. Meetings with the stakeholders & 3rd parties on board for the solutions & services.
7. Solution presentations for the stakeholders in the department and customer.
8. Meetings with the client for optimum solutions/service delivery and maintain good relation with customers.
9. Driving User engagement in IT solutions or services delivered.
10. Make sure the IT security policies implemented and followed.
11. Process re-engineering for IT solutions and Department.
12. Applying ITIL methodology for the service delivery for the solutions provided.
13. Making sure that successful delivery of services to IT systems/department.
14. Communicate with all the teams of for the satisfaction to deliver the right services.
15. Arranging technical training for the team.
16. Closely working with the customers and team for the IT services improvement in term of Hardware & software solution or services delivered.
17. Managing Vendors for the IT products for projects or services offered.
Scope analysis, planning and monitoring progress at various levels of project.
Analyze functional requirements & software integration with customer legacy systems.
Acquiring Resource for the projects.
Scheduling the activities as per the roles of resources available.
Supervise the entire Software Development Life Cycle for enhancement/ new development.
Coordinate with functional team members regarding technologies, Design, Development & Services.
Manage projects of Software solutions & Hardware support for the security related products like CCTV, Access Control & Attendance based on differ net technologies.
Closely monitor the project milestones.
Monitoring KPI’s of the project executions and development.
Meetings with the customer & 3rd parties on board for the solutions.
Prepare Solution presentations for the stakeholders meetings.
Prepare the solution delivery plan and team engagement.
Manage virtual teams for the projects distributed and monitor the performance.
Meetings with the client for optimum solutions/service delivery and maintain good relation with customers.
Driving User engagement in IT solutions delivered.
Prepare the delivery plan for the customers.
Develop client-side service level (SLA/AMC) agreements.
Monitoring the SLA / AMC for better support for the customer and performance of the services provided.
Make sure the IT security policies implemented and followed.
Process re-engineering for IT solutions and Department.
Applying ITIL methodology for the service delivery for the solutions provided.
Tracking the Profitability of the SLA/AMC and monitor during the period.
Making sure that successful delivery of services to IT systems/department.
Service reporting and managing the meeting related to services.
Communicate with all the teams of for the satisfaction to deliver the right services.
Ensuring that all the changes implemented as per the scope.
Closely working with the customers and team for the IT services improvement in term of Hardware & software.
Involve in IT Products R&D and Vendors Management.
* Master of computer sciences specializing in Design & Analysis from Quaid-e-Azam Institute of computer sciences, Mar '98.
