Assessment Delivery Executive
British Airways
Total des années d'expérience :22 years, 4 Mois
The main responsibilities is to co-ordinate assessment days, this includes at times managing 40-70 people on a particular campaigns, processing data, auditing paperwork for quality and ensuring that information captured are relevant, unbiased and complies with equality and data protection acts.
•Manage a caseload of customers requiring additional support prior to entering employment
•Provide advice guidance and support to overcome barriers to employment and refer to internal and external support
•Mentoring and/or employability sessions with Volunteers and/or Employment Coaches
•Development of customer action plan post referral, updating and developing during barrier busting and job search stage and agreeing in-work support.
•Maintain an up to date working knowledge of the local labour market, training opportunities and relevant support agencies.
•Delivering presentation and supervising group activities
•Provide job search support and vacancy matching as appropriate
•Provide information, advice and guidance prior to commencement of employment and agree the terms of in-work support
•Build rapport with all learners so they are able to approach for any questions or queries
•Setting and marking work, giving appropriate feedback
•Maintaining records of learners’ progress and development
•Implement an instructional and inclusive learning program that will result in learners achieving qualifications,
•Completing individual learning plans, progress reviews and support logs and assisting learner with test preparation
•Coordinating assessment and examination processes
•Booking appointments and contacting learners to discuss course progression and attendance
•Retaining filing system and collecting required documentation
•Maintaining professional handling of confidential information retained in this role throughout and assuring learners’ awareness regarding company policies, procedures and regulations
•Meeting professional obligations through efficient work habits
•Meeting deadlines and honouring schedules to meet the KPI’s
•Prioritising given tasks and reporting to quality team
•Creating policies and procedures regarding collation of sensitive information, analysing the qualitative data and translating into quantitative results to
•Analyse areas such as children’s protection demands and funding required,
•Editing and aiding in publishing materials and distribution for the public and staff.
•Cross training team members on how to create, action data the gathering and the distributing processes.
•Communication between departments is achieved by co-ordinating the flow of information
•Developing pro-forma letters and guidelines for particular situations, such as council insurance claims policy and procedure
•Financial awareness authorising orders for children’s services departments and justifying use of companies due to savings i.e. moving from YPO to Lyreco saving 32% on office equipment
Retention & Sales- increase of 22% retention and 15% sales target were achieved via collating quantitative and qualitative data. As a result, strategies and marketing plans were devised such as Mixed Martial Arts and pole
dancing events to recruit and retain clients.
Line Managing- preparing staff weekly working rota’s, authorising holidays, appraisals and meetings regarding sickness or absences, training new staff, supervising staff product sales targets and aiding staff at peak times with member entrances, abusive customers or general enquiries.
Organising- retention manager’s (RM) meetings with clients and other managers. Producing power-point
presentations, reports of monthly retention and sales achievements. Briefing the RM before attending his
management meetings, maintaining appointments with customers in the absence of the manager and recruiting
possible business’s i.e. Hammond & Hammonds law firm (Leeds) to increase sales targets.
Hosting Co-ordinator- to recruit new host families, volunteers and schools, retain and co-ordinate the services of over 300 active volunteers/families throughout the UK & ROI to place the exchange students for free for
an academic year. This was accomplished by promoting AFS at schools, colleges and community centres via presentations the use of active volunteers to explain reasons for joining and benefits of volunteering increased
recruitment by 4% in a month.
Support Co-ordinator- organising psychological help i.e. finding volunteers in the same area or a reasonable distance for the participant who were registered councillor or psychologist. Removal of participants from physical harm providing transportation and a volunteer to assist the student. Early returns for students re-arranging the flight with the airlines and mediation between schools, host parents, natural parents of participant and 64 different AFS international offices via Skype, conference calls, e-mails and phone calls.
The role involved managing of 50-100 students diagnosed with social, psychological emotional or behavioural difficulties. Requirements were to teach students via techniques such as play/drama, positive and negative reinforcement. For example students were allocated extra free time for work achieved and deducting time from break or detention was given. As a result, I effectively learned how to cope with distinct personalities and adapt strategies.
Key duties: were to conduct outbound calls to UK citizens to obtain qualitative data for various companies including Halifax, HSBC and BMW. Other responsibilities of the role were to train new staff to use internal.
Customer service representative- consisted of organising business conferences, logistics and training day events for the Mortgage broker and staff. Correspondence and communications with financial institutions such as Platform, HSBC, and Islamic banks were a necessity to find the best mortgage rates for clients.
Resolving clients complaints and PA service to the IFA.
Performance & Quality check- staff’s weekly attainment were monitored by the amount of applications that were processed from the beginning to the time it took for submission. The calls were recorded and listened to for accuracy and customer service levels.
BSc Honours in Psychology
