Zed Al Habshee

·Monitoring of network related incidents within Equinix infrastructure from alarm handling, troubleshooting and escalation to relevant teams or external partner carrier until resolution.
·Act as point of contact for all technical troubleshooting and updates of network equipment either internally or customer
·Perform initial troubleshooting for layer 2 and layer 3 incidents involving BGP, OSPF, and MPLS technologies.
·Collaborate with internal teams and external partner carriers for fault isolation and resolution.
·Maintain detailed case documentation using SFDC (Salesforce) and escalation workflows

• Monitored network related incidents within Equinix infrastructure from alarm handling,
troubleshooting and escalation to relevant teams or external partner carriers.
• Served as technical point of contact for network related inquiries both internally and customers.
• Troubleshot layer 2 and layer 3 issues involving BGP, OSPF, and MPLS technologies.
• Collaborated with internal teams and external partner carriers for fault isolation and resolution.
• Maintained detailed case documentation using SFDC (Salesforce) and escalation workflows.

·Monitored network performance and server operations for client environments.
·Strong understanding with Network, TCP/IP, and server operation.
·Performed remote server troubleshooting via Bash commands and Linux CLI.
·Contributed to internal knowledge base by creating troubleshooting guides and SOPs.

• Monitored network performance and server operations for client environments.
• Strong understanding with Network, TCP/IP, and server operation
• Performed remote server troubleshooting via Bash commands and Linux CLI.
• Contributed to internal knowledge base by creating troubleshooting guides and SOPs.

·Provided backend technical support for field engineers handling Fujitsu PRIMERGY servers.
·Led weekly meetings with production teams in Germany to address hardware-related issues.
·Created comprehensive troubleshooting manuals for server products, improving field engineers efficiency.
·Conducted more than 10 Fujitsu PRIMERGY server in both pre-release hardware inspections and post-release maintenance tasks.

• Provided backend technical support for Fujitsu PRIMERGY servers field engineers.
• Coordinated with German production teams for hardware support.
• Created comprehensive troubleshooting manuals for server products, improving operation efficiency.
• Conducted pre- and post-release inspection for over 10 Fujitsu PRIMERGY server, ensuring product
readiness and reliability.