zeeshan ali

Managing in-out Emails, telephonic calls and also managing office files and
stationary items.
 Callout monitoring on daily basis.
 Coordinate with Vendors for incidents/issues at branch/building level and
arrange access.
 Quotation/Service reports and LPO related activities done ongoing basis.
 Feeder sheet/dashboard reporting to management.
 Maintain and monitoring of operational activities on daily basis.
 Record keeping of documents in hard and soft form.

Responsible for customer facilitation in an Inbound Call Centre.
 Handling and resolving customer complaints and inquires.
 Providing feedback on the efficiency of the customer service process.
 Assisting Training Department of Customer Operations in training of new
recruits.
Accomplished Projects:

Handling the software named Miracle Worker.
 Maintaining the Cash Book, Bank Book.
 Cash handling and dealing with bank.
 Preparing Bank Reconciliation. And compile area wise BRS
 Working on different assignments given by line manager & Area manager.
 Coordinating Area Manager & Branch Manager regarding Documents &
Letter drafting, filing and managing data reports & Records.
 Worked as a Branch Manager in absence of Manager.
 Preparing Branch Monthly reports