Business Analyst
Dubai Multi Commodities Centre
Total years of experience :16 years, 8 Months
Responsible for Identifying and analysing fundamental competitive strengths and weaknesses of new business initiatives which are targeted to facilitate the trade of commodities in Dubai.
• Co-organised and promoted various DMCC initiatives including the Dubai Diamond Exchange (DDE), Dubai Precious Metals Conference (DPMC), Dubai Diamond Conference (DDC) and the Dubai food trade group.
• Analyse and advise senior management on the implications of various socio economic and political policies that affect DMCC and the trade of commodities.
• Research, understand and add substance to DMCC’s knowledge of physical commodities that are traded through Dubai, which include Food and Cash crops, Gold, Diamond, other Precious metals, Steel and Oil.
• Produce relevant robust analysis, scientific papers, policy briefs, commodity trade statistics, market reports and newsletters using primary and secondary data in order to create awareness and new strategies.
• Led the research and supported in the project design of the DMCC “Africa passport project”. This is a 5 year project that aims at improving bilateral trade between selected African countries and Dubai.
• Built a financial model to forecast the cost and net income/loss of operating gold bullion ATM machines across the UAE. The model helped to save DMCC an annual fixed cost of US$ 200, 000.
Successfully completed strategic business development projects and ERP implementations across the Middle East and Africa to support the breakthrough into new markets, standardise processes and enhance controllership.
• Co-led the research project to analyse GE’s business portfolios (Aviation, Oil & Gas, Healthcare, and Power & Water) and how they can contribute to Food Security in MEA. The findings and recommendations were used for the MEA region “Go-to-market” strategy.
• Implemented the Financial Modules of Navision/Microsoft Dynamics for GE legal entities in 7 countries in the MEA region to create a common regional system, resulting in better transparency, enhanced controllership and reduced US GAAP and local compliance risks.
• Audited and mapped account balances of GE’s legal entity ledgers in MEA to ensure they tied in all operating systems by reporting currency (USD) and local currency in order to eliminate reporting discrepancies.
• Worked with a team of 4 to review and add 100% (1, 700) of the MEA vendors to the Global Supplier List to ensure the vendors adhered to GE’s compliance standards. In addition, this provided the procurement team with accurate information on supplier spend in the region and supported future negotiations with suppliers.
11/2008 - 08/2009 General Electric (GE) Healthcare
Customer Care Process Leader for Northern Europe
* Focal point of receipt of all customer issues, survey results and closure of problems
* Ensured the "Escalation process" is utilised to effectively resolve issues with customers with the appropriate level of focus
* Responsible for the accuracy and effectiveness of the Customer Satisfaction Opportunity database, produced key summaries as necessary for the Customer Care Leader, Service Delivery Leader, Regional Sales and Service Managers
* Responsible for reporting status of Customer Satisfaction at regional Quality System Management Review (QSMR) Meetings
* A seven weeks internship with the project management team, analysing the quality of the "2007 International Property Catastrophe Data"
* Participated in the company's due diligence process by assessing the quotes and firm orders of Benfield's competitors to enable the company predict the behaviour and pricing techniques of its competitors
* Presented findings to management and received sign-off to phase 2 of the project
07/2007 - 09/2007 Aon Benfield (Reinsurance intermediary and Capital advisors)
Project Management - Summer Internship (England)
06/2006 - 06/2006 In4systems
Marketing and Sales -Internship (England)
* Travelled nationwide for trade fairs and road shows to provide marketing and administrative services for In4systems software products
* Served as a front-line contact for both existing and potential consignors, handling incoming and outgoing correspondence on the portfolio of products
06/2005 - 09/2005 I.C.S - International Cash Service
Loan Administrator - Cold Calling Sales (England)
* Sold loans to new and existing clients. Surpassed my assigned monthly targets
* Customer Sales Service - courtesy calls made proposing favourable loan offers and information of other relevant packages available
09/2007 - 09/2008 University of St. Andrews, U.K.: MLitt Management - Master's Degree: Top 10% of the class