زيشان بشير

• Coordinate learning programmes, support project delivery and schedules, and manage client relationships.

• Implemented a new Finance System replacing 3 legacy platforms, streamlining operations & saving 3 FTE.
• Applied Project Management principles and tools to meet deadlines while collaborating with stakeholders.
• Managed project scope, plan, and competing business demands to ensure successful delivery.
• Motivated and led the project team to achieve objectives through strong interpersonal and leadership skills.
• Worked closely with Finance, ICT, and the wider business. Reported to the Finance Director.

• Led Management Reporting Transformation, driving mid-/long-term initiatives across 3 divisions and Group.
• Evaluated processes, identified gaps, and implemented new procedures to reduce manual reporting errors.
• Delivered fixes, adding controls to Divisional/Group Flash, Interest, and CFO reports improving accuracy.
• Acted as a Project Lead, directing a team of 4 Transformation specialists plus a Project Manager.
• Supported management reporting system implementation, ensuring seamless IT integration and cutting
reporting preparation time by up to 50%.
• Prioritized stakeholder requirements and developed a comprehensive project roadmap.
• Worked closely with Transformation, Finance and IT. Reported to the Group Financial Controller.

• Worked in the Customer & Colleagues workstream of the Skylark mortgage migration programme.
• Project managed the creation of documentation and related training, equipping front-line Customer Service
teams to manage potentially 300+ daily migration-related calls.
• Created a new workflow for incoming migration-related post, merging it with existing processes and
anticipating 100+ additional letters per week, increasing efficiency.
• Managed the project plan, tracked deliverables, and reported progress to stakeholders to meet milestones.
• Worked closely with Customer Services, Finance and IT.

• Worked alongside Project Manager on the following projects: MacBook refresh project for client HSBC, VDI
rollout project for client First Direct, Windows 10 rollout project for client Lloyds Banking Group.

• Led a multi-systems migration project, establishing a new globally operating Finance Systems team of 3
Analysts. Managed transfer of 50 non-core Finance Systems to a central support team and conducted
discovery/identification for an additional 150 systems for future BAU transition.
• Planned, documented, and coordinated objectives, milestones, budgets, and timelines to ensure delivery.
• Led project governance and stakeholder engagement, ensuring clear communication with executive
stakeholders, including VP of Finance, Director, and managers, while tracking actions risks, and progress.
• Built and maintained strong relationships with stakeholders throughout the project lifecycle.
• Managed project risks and conflicts to keep tasks aligned with objectives.
• Key deliverables included Finance Systems risk assessments, user audits, gap analysis and remediation, team
recruitment and training, ticket support service implementation (SharePoint/Remedyforce), process
documentation, and migration of Finance System administration.
• Worked with Auditing, Customer Services, Finance and IT. Reported to the Director of Finance Operations.

• Managed a portfolio of Finance System projects across 20+ systems, including regulatory changes (IR35, PCI
DSS), system upgrades, and business transformation initiatives. Oversaw a Finance Systems team of 3
Analysts, monitoring performance, workload, and project progress.
• Coordinated system testing, workshops, and training to improve team productivity and process consistency,
and built strong relationships with suppliers to ensure timely delivery.
• Delivered key system implementations including regulatory changes for IR35 and PCI-DSS.
• Worked closely with Accounting, Billing, IT, Operations and Payroll teams. Reported to the Finance Director.

• Reviewed existing processes for the new HR Online system. Eliminated numerous offline processes.
• Managed workflow of cases for a team of business analysts. Included taking daily pledges and reporting team
performance to the business.
• Trained colleagues on processes and systems. Assisted with hierarchy realignments/ position management.
• Worked closely with HR and IT teams, as well as management (up to executive level).