Partnership Support Team leader
Metro Bank Plc
Total years of experience :7 years, 4 Months
Position: Partnership Support Team leader (March 2019 - Present) Responsibilities:
Duties include managing a team of 15 in total to make sure processing of a wide range bespoke account opening (including SIPP, SSAS, Fixed term deposits and Personal Injury Trusts), processing payments (SWIFT, CHAPs, Faster and SEPA), Internet banking (commercial platforms) set ups and general servicing enquiries.
• Dealing with large professional intermediaries across Partnership Banking. Liaising with a variety of pensions firms/IFAs on a daily basis who introduce high account volumes across a wide range of bespoke products.
• Ensuring assigned tasks are picked up promptly and consistently across the team highlighting concerns should they arise to ensure SLA's continue to be met.
• I'm the first point of contact for support team bump ups and responsible for providing process training for new colleagues.
• As a team leader it is my job to ensure all payments have been distributed to authorisers and submitted before the relevant cut of times. Maintaining a rota of payment authorisers to ensure that payment deadlines are met.
• Ensuring bank signatories are updated in a timely manner and acts as keeper of the bank mandate files.
• Assisting, and in some cases leading in the review and development of payment processes, procedures and systems;