Customer Services Officer
ZONG (China Mobile Pakistan)
Total des années d'expérience :4 years, 10 Mois
I have experience with troubleshooting the internet connectivity problem on Huawei mobile brand bands devices for customer.
Working with Corporate Helpdesk as Corporate Helpdesk Officer.
Assistance of customers regarding their queries and problems by phone and e-mail.
Establishment and maintenance of contacts with new and existing customers as per the direction of the supervisor.
Helping customers in respect of their new orders easily.
Reporting important and serious matter to the seniors.
Transferring urgent calls to the required departments immediately.
Entering and updating new customer details in the customer relationship management software according to the instructions.
Achieving set targets of the firm by the stipulated time period.
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Education,