Sr. Project Coordinator
Inbox Business Technologies Pvt (Ltd) Islamabad
Total years of experience :16 years, 9 Months
Led cross-functional 16-member team to develop and implement provided tasks. Organize team meetings and coordinate with departments of corporation to help with communication, team building and morale.
Document and implement changes to policies and ensure corporate privacy by keeping policy notebooks up to date and relevant.
Mentor and motivate team to continue education and career development by offering classes and programs free of charge to employees.
Maximized department efficiency by streamlining documentation procedures to ensure completion of paperwork to meet quarterly deadlines.
Trained and oriented new department employees and followed them throughout their trial period with the company to ensure success in their new role.
Managed inventory, maintained electronic records and -prepared efficiency reports to monitor daily production and customer service.
Deliver exemplary technical support to +10 customers daily while assisting with installation, configuration, and troubleshooting of Windows-operating desktop computers and peripherals.
Perform ~15 emergency recovery, maintenance, and repair weekly on short notice, maintaining +95% customer satisfaction rate for over 3 consecutive years.
Forge productive relationships with remote clientele by supplying swift telephone and online support to +10 daily calls, messages, and emails.
Trained 7 junior Technical support agents in diagnostic programs, troubleshooting techniques, and maintenance protocols
Provided +500 customer base with high level of hardware, software, and networking assistance while responding to ~10 technical support requests daily.
Generated repeat and referral business through superb customer service, friendly attitude, and superior troubleshooting, increasing average monthly sales by 23% within
6 months.
Recognized as top-performing technical support team member, winning “Employee of
the Month” 7 times over 2 years
Deliver exemplary technical support to +15 customers daily while assisting with installation, configuration, and troubleshooting of Windows-operating desktop computers and peripherals.
Perform ~15 emergency recovery, maintenance, and repair weekly on short notice, maintaining +95% customer satisfaction rate for over 7 consecutive years.
Forge productive relationships with remote clientele by supplying swift telephone and online support to +30 daily calls, messages, and emails.
Trained 7 junior Technical support agents in diagnostic programs, troubleshooting techniques, and maintenance protocols.
Computer Science
