CVP Delivery Team Lead (Sales Operations)
Shell Pakistan Limited
Total years of experience :12 years, 3 Months
• Managing commercial fleet Pakistan operations team for strong end to end process assurance and Sales Target delivery (Team consists of Business Analyst, CPS & Pricing Analyst).
• Supporting Sales Team with time liberation on operational aspects by providing pro-active support through CPS (customer promise specialist) resulting in more sales time for account managers.
• Introduced E2E tracking tools to monitor process gaps and improvement.
• Delivered 100% pricing accuracy on Cards Network in 2014 by implementing control checks collaborating with Retail Site teams.
• Generates financial and Sales reports for better visibility and monitoring. Data enabling sales team to focus on quick wins customers.
• 100% compliance on Sales Contract Management and physical records storage.
• Provide Support to accounts manager on PFP/RFQ/Tender submissions.
• Implemented new Terms&Condition/Data Privacy Policy in liaison with legal team.
• Strong collaboration with partners and stakeholder to deliver non-stop sales and enterprise first behaviors.
• Focus on people development: yearly training plans to improve CVP Delivery Team technically to improve each member’s performance on identified areas of improvement.