Joined the organization as a Telemarketer charted a phenomenal growth to merit the current position
Bayt.Com
Total years of experience :5 years, 8 Months
Designation Chronology:
• Oct ’07-Dec ’08: Telemarketer
• Dec ’08-Present: Head of Sales Team & Sr. Consultant
Achievements:
• Participated in evaluating fresh graduate CVs and providing them with consultancies regarding the market and CV writing basis, 2009.
• Prepared and conducted a workshop titled ‘A Guide To A Successful Job Hunting’ At The University Of Jordan.2009.
• Played a vital role in Injaz Job Fair, 2008.
Current Responsibilities:
• Conducting all HR duties for the new joiners as the visa issuance coordinating with the PRO, vacations, payrolls and all related stuff.
• Providing the clients to with the important hints to help them marketing for themselves according to the market needs.
• Work as a coordinator for the service, and making sure that the rest of the team are meeting their targets and ensure being accountable for the whole team performance. Interviewing new joiners to build a team for the department and taking care of all their relocating issues and preparing their benefits and compensations reports.
• Making comments and preparing the clients for the consultancy sessions and provide them with the important points about their CVs.
• Maintaining records for the clients and their CVs with the contact information and conversations details for the whole team and discuss this with every member of the team individually for the development purposes.
• Preparing periodically reports and scripts of work and do the work analysis in numbers and explanations about the performance to the management.
Acting as a Recruitment Officer and replying all clients' wonders, questions and complaints about their CVs and Job Profiles.
• Act as a linking part between clients and service providers, as to make sure that the order is complete with all details and closed before transferring the order to the next stage for the quality assurance purposes.
• Be responsible of the whole team's work and making sure that they're on the track regarding the work issues.
• Making sure that the whole team is on track so we can achieve the whole department target and exceed it.
Continued
Bayt.Com
Amman, Jordan Company Industry: Employment Placement Agencies/Recruiting
Job Role/Department: Sales Responsibilities as Telemarketer
• Performed aggressive cold calls and translated the department services with the objective of converting prospective clients from unpaid order list to paid orders.
• Coordinated with clients over telephone to disseminate the department products/services information while catering to complaints/inquiries about accounts.
• Resolved customers' service/ payment complaints by performing required action and ensuring that appropriate changes are made to resolve issues faced by them.
• Pro actively created awareness of the department CV services to Job Seekers and customers in addition to encouraging and motivating them to benefit from the service home page and consequently converted them to purchases.
• Contacted clients in order to respond to inquiries, provided feedback on clients’ perception of the service and possible revenue bottlenecks accordingly to the direct manager.
• Attended daily departmental huddles and meeting, participated in discussing sales strategies, unresolved customer grievances and specific requests as well as brainstorming ideas for efficient service execution
• Planed, prepared and delivered English and Mathematics lessons to a range of classes and age groups.
• Coordinated overall teaching initiatives, class administration and resolved conflicts while ensuring proactive classroom culture.
• Designed and implemented strategic learning modules to optimize performance, class quality and learning outcomes.
• Encouraged the concept of "experiential learning" which involved a lot of activities, interactive methods of learning leading to higher percentage of understand and retention power.
• Assigned projects and topics for home practice, preparing theory, practical assignments and exam papers.
• Drafted progress reports on daily basis and reported the same to the concerning authorities
Highlight: • Attended various courses in Medical, Tourism, Hotel management, Aviation, English teaching, Accounting and Finance, to help us improve the way we deal with such cases in the day to day interaction.
An A+ student and got a scholarship to complete my studies at the university.
Rank 30 among students who applied for this exam.
