Zeina Al Khaledi

Led the development of automation workflows using n8n, including webhook integrations,
and system configuration
Built AI-driven solutions through agent setup, prompt engineering, and knowledge base
integration
Reduced manual workload by ~60% by designing and implementing scalable automation systems
Owned troubleshooting and optimization of workflows to maintain performance and reliability
Diagnosed and resolved workflow failures, ensuring minimal operational disruption
Trained and mentored team members on workflow automation, increasing team efficiency and
self-sufficiency
Served as the go-to technical resource for automation-related solutions across the team
Drove process improvements by identifying inefficiencies and replacing them with automated
workflows.

Monitored and tracked delivery orders with the delivery company.
Oct 2022 - Dec 2025
Addressed customer inquiries and concerns regarding order status, cancellations, modifications,
and product issues.
Followed up on blogger orders via WhatsApp and other communication channels.
Analyzed reports on pending orders, managed duplicates, and provided confirmed order details
via email.

Oversaw and assessed daily customer service staff activities,
Provided performance feedback and supported team growth, monitored operations to enhance
efficiency and customer satisfaction

Created and published content on Facebook, Twitter, and Instagram, Built brand awareness and
engagement through targeted campaigns.