Zeina Kassas

• Provide a complete correspondence service to the General Secretary, routing correspondence as necessary and drafting replies where appropriate to ensure that all mail is dealt with efficiently and appropriately.
• Arrange meeting schedules, appointments and travel plan itineraries for the General Secretariat Affairs.
• Maintain, organize, analyze, update, retrieve data from SAP, access appropriate data files and update records accordingly in SAP.
• Maintain records/ files, replenish stationary and arrange servicing of office equipment to ensure the General Secretary can function effectively and efficiently.
• Make travel arrangements in a time-effective way, including complex itineraries/ venues, ensuring most effective use of line manager's time.
• Generate presentation material / graphics and business reports for reviews / meetings.
• Collect required data and conduct preliminary analysis for review by the General Secretary.
• Maintain structured data base of contacts for business units (internal and external) entities, classified by functions and levels.
• Act as a focal point for Admin support internally and externally for the General Secretariat Affairs.
• Coordinate with employees from other business units.
• Select solutions from specific alternatives within the area of job.
• Take initiative, as appropriate on behalf of line manager, to identify and deal with problems and issues that arise to ensure the smooth running of the Department.
• Research and prepare papers / documentations, including recommendations, for the General Secretary, ensuring they are ready for meeting and discussions.

As Tariff and FAP (financial agreement per providers) Administrator in Providers Network Dept.:
• Managing day-to-day affairs and ensuring customer satisfaction.
• Maintain the relations with customers.
• Undertaking administration tasks.
• Assisting in expanding network of providers.
• Providing quarterly reports about the network of providers in the regions of my responsibility, and use this report in developing this Network.
• Making pitches in an attempt to win new business for the company.
• Responsible for pricing management.
• Conduct negotiation for all financial terms and offers.
• Responsible of adding and modifying all financial conditions.
• Assisting the Direct Manager in setting Department plan for the year.
• Partner with Claims Management to insure correct placement of claim servicing.
• Train providers on procedures that need to be applied as well as on the various portals.
• Managing contractual arrangements with providers.
• Negotiation of contractual terms, special arrangements and negotiating rates to be applicable as necessary.
• Solving errors which occurred in tariff, reimbursement, claims and medical systems in all related departments and follow up all errors that appear on tariff, FAP and items level, because of either human fault or Bugs on the system.
• Reporting for Direct and Head Managers about the tariff and the network providers’ situation.
• Responsible to add and modify any price on the system.
• Coordinate with Underwriting Department in adding, removing or modifying any tariff for any coverage.
• Coordinating with all TPAs in order to check out the last updated tariff list, follow up all Governments and Syndicates decisions.
• Ensuring providers’ satisfaction.
• Suggest a critical solution and follow up with the related departments.
• Share all new special deals with related Departments.
• Manage complaints related to Adherents, evaluated, took a first decision and channelled via GlobeMed Syria complaints desk.

As an administrative assistant in Providers Network Dept.:
• Create providers’ data on a specific system related to the company.
• Create providers’ accounts on a specific system related to the company.
• Sending SMS to providers using a specific program.
• Contact providers to solve their problems on the system.
• Write correspondences, minutes and reports.
• Provide data management and efficient filing retrieval of administrative work.
• Answer, screen and transfer inbound phone calls.
• Receive and direct visitors and clients.
• Assume general clerical duties, including photocopying, faxing and mailing.
• Maintain electronic and hard copy filing system.
• Retrieve documents from filing system.
• Handle requests for information and data.
• Resolve administrative problems and inquiries.
• Prepare written responses to routine enquiries.
• Prepare and modify documents including correspondence, reports, drafts, memos and emails.
• Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
• Prepare agendas for meetings and prepare schedules.
• Record, compile, transcribe and distribute minutes of meetings.
• Open, sort and distribute incoming correspondence.
• Coordinate maintenance of office equipment.

• Responsible for all secretarial functions of the Chamber (Preparation and typing Minutes of Meetings for the Board of Directors and all the resolutions issued by it).
• Ensure filing of all Incoming & Outgoing correspondence (Internal & External).
• Assist in the supervision of day-to day operations in the Board Secretary's Office, including planning, assigning, directing, and reviewing the work of assigned staff, and making corrections when necessary.
• Oversee the preparation and assembly of, and timely distribution of, agendas and calendars for the Board of Directors and committee meetings including tracking new, referred, and postponed items and ensuring that all documents, reports and correspondence are accurate and complete.
• Coordinate the distribution of minutes and communicate pertinent actions or referrals to the Board or concerned committee.
• Respond to inquiries from the public, staff, or Board members concerning the proceedings of the Board or the actions of committees.
• Attend Board and committee meetings and remain available to take extensive and exacting notes of the meetings and proceedings.
• Assist in the overall management of the Department in such areas as developing goals, objectives, work standards and the annual budget.
• Assist the Board Secretary and provide administrative support in varied special administrative projects related to the work of the Department and may represent the Department in dealing with other departments and agencies.
• Prepare and present oral and written reports, and correspondence.
• Perform office administrative support duties for the Board of Directors, or associated committees to which I am assigned.

• Obtaining information on securities, market conditions, government regulations and financial circumstances of clients.
• Interpreting data from securities reports, financial periodicals and stock-quotation viewer screens.
• Providing information and offering advice on financial market matters, market conditions and the history and prospects of corporations.
• Executing buy and sell orders in the marketplace on behalf of clients.
• Relaying trade information to clients such as the number of contracts bought and sold and the price.
• Monitoring future prices and market changes, and bidding for commodity future contracts.
• Recording and transmitting buy and sell orders.
• Calculating and recording costs of transactions.