Zeina Yahia

• Provide customer support across enterprise and MyPost business
channels (inbound, outbound, and digital).
• Investigate and resolve issues such as lost or damaged parcels using
analytical and problem-solving skills.
• Assist customers with postage calculations, passport bookings, and
various service enquiries.
• Consistently maintain KPIs in customer satisfaction and response
efficiency.
• Coordinate with logistics and delivery centers to ensure timely and
accurate parcel handling.
• Skilled in managing difficult customers, de-escalation, and complaint
resolution.

• Managed inbound and outbound calls with professionalism and
empathy.
• Guided customers through self-service options to enhance efficiency.
• Demonstrated strong communication and multitasking skills across
digital platforms.

• Supervised kitchen operations and managed supply orders.
• Delivered high-quality service in a fast-paced environment.
• Engaged directly with customers to ensure satisfaction and timely
service.

• Managed bookings, quotes, and financial records.