Customer care Team leader
Etisal contact center
Total years of experience :3 years, 6 Months
Customer care Team leader
Mobinil.
• Job Description: • Communicate all relevant customer feedback, particularly in the areas of pricing, products and services.
• Receive hard calls and complaints, Promoting Our Clients products and services where appropriate ensuring the overall customer satisfaction
• Provide the customer with a timely and efficient response.
• Working as part of a team, to ensure that all customers receive a high quality service
• giving accurate information on the phone: provide customer service
• assisting new comers with the needed support and training during the nesting period
• Motivating team members to achieve their targets through a recognition program
• Decreased the percentage of balance added from 40% to 8% in only two month while marinating a high level of customer satisfaction and service awareness
From 2009 till 2010 performed the role of an international advisor at Etisal contact center for Etisalat serving residence in Asia.
Bachelor of Commerce Post graduate studies: Masters in business administration. Sub major: Finance. Year: 2010. From: Faculty of commerce, AinShams University.