Zeinab Mohamed

Customer care Team leader

Mobinil.
• Job Description: • Communicate all relevant customer feedback, particularly in the areas of pricing, products and services.
• Receive hard calls and complaints, Promoting Our Clients products and services where appropriate ensuring the overall customer satisfaction
• Provide the customer with a timely and efficient response.
• Working as part of a team, to ensure that all customers receive a high quality service
• giving accurate information on the phone: provide customer service
• assisting new comers with the needed support and training during the nesting period
• Motivating team members to achieve their targets through a recognition program
• Decreased the percentage of balance added from 40% to 8% in only two month while marinating a high level of customer satisfaction and service awareness

From 2009 till 2010 performed the role of an international advisor at Etisal contact center for Etisalat serving residence in Asia.