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Zeinab Shamas, client service manager

Zeinab Shamas

client service manager·lavida clinic

United Arab Emirates

Bachelor's degree, Biochemistry

Work experience

Total years of experience: 8 years, 3 months

client service manager

April 2024 - Present

lavida clinic

Dubai, United Arab Emirates

April 2024 - Present

In my role, I am responsible for managing all new inquiries and driving conversions, playing a key part in contributing to the clinic's growth and achieving its targets. By focusing on securing valuable, high-spending clients, I help ensure the clinic’s continued success and expansion. Additionally, I train and mentor new team members, equipping them with effective response strategies and sales techniques to enhance their performance and align with the clinic’s goals.
Company industry:
Other Healthcare Services
Job role:
Medical, Healthcare, and Nursing

customer service sales coordinator

December 2022 - March 2024

SILKOR

Dubai, United Arab Emirates

December 2022 - March 2024

Company industry:
Other Healthcare Services
Job role:
Sales

Telemarketing Officer

March 2020 - November 2022

Pharmako

Beirut, Lebanon

March 2020 - November 2022

My main duty is to talk to potential customers through cell phone and social media to sell our supplements and slimming products.
Also I have to follow up with our customers on weekly basis and always update my social media pages.
My duties also includes tracking customer contact list, explaining the benefits of my products and placing the orders.
Company industry:
Pharmaceutical Manufacturing
Job role:
Sales

Medical Representative

February 2018 - January 2020

IPS

Beirut, Lebanon

February 2018 - January 2020

Medical representative for bekaa area
Company industry:
Pharmaceutical Manufacturing
Job role:
Medical, Healthcare, and Nursing

Education

Lebanese International University

February 2017

February 2017

Bachelor's degree, Biochemistry

Lebanon

GPA (point): 2.6 out of 4

GPA (point): 2.6 out of 4

I am a biochemistry graduate from LIU university with gpa 2.6

Skills

Team Player
Expert
Team Player
Expert
Marketing
Expert
Marketing
Expert
Call Center
Expert
Call Center
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Science
Expert
Science
Expert
Call
Expert
Call
Expert
computer and social skills
Expert
computer and social skills
Expert
Training
Expert
Training
Expert
Management
Intermediate
Management
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Team Management
Expert
Team Management
Expert
sales representatives
Expert
sales representatives
Expert
marketing
Expert
marketing
Expert
office work
Expert
office work
Expert
Negotiation
Intermediate
Negotiation
Intermediate
Sales Coordination
Expert
Sales Coordination
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Digital Marketing
Expert
Digital Marketing
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Outbound
Expert
Outbound
Expert
Teamwork
Intermediate
Teamwork
Intermediate
Typing
Expert
Typing
Expert
Mobile
Expert
Mobile
Expert
customer interactions
Expert
customer interactions
Expert
Telemarketing
Expert
Telemarketing
Expert
Administration
Intermediate
Administration
Intermediate
Customer Care
Expert
Customer Care
Expert
Call Center
Expert
Call Center
Expert
Team Player
Expert
Team Player
Expert
Marketing
Expert
Marketing
Expert

Languages

English
Expert
Arabic
Expert

Hobbies

  • Travelling/camping