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زين العابدين فارس, General Manager - Qatar

زين العابدين فارس

General Manager - Qatar·Bayt.com

قطر

بكالوريوس, Bachelor of Business Administration in International Business Management

الخبرة العملية

مجموع سنوات الخبرة: 19 سنوات, 6 أشهر

General Manager - Qatar

سبتمبر 2023 - حتى الآن

Bayt.com

الدوحة، قطر

سبتمبر 2023 - حتى الآن

مجال الشركة:
الإنترنت والتجارة الإلكترونية
الدور الوظيفي:
الإدارة

Head of Customer Success

يناير 2022 - أبريل 2025

Bayt.com

الدوحة، قطر

وجدت هذه الوظيفة عبر بيت.كوم

يناير 2022 - أبريل 2025

- Lead and oversee the Customer Success and Customer Happiness teams globally, ensuring exceptional customer experience, retention, and satisfaction across all touchpoints.
- Mentor, develop, and manage a team of 30 high-performing Customer Success Managers and other backend support professionals.
- Develop and implement strategies to drive customer engagement, product adoption, and long-term success.
- Collaborate cross-functionally with Sales, Product, and Marketing teams to align customer needs with business goals and product offerings.
- Establish key performance indicators (KPIs) and drive performance metrics to measure customer health, churn, and upsell opportunities.
- Spearhead the development and execution of customer onboarding, training, and support programs to optimize the user journey.
- Champion customer feedback, ensuring insights are captured and communicated for continuous product improvement and innovation.
- Drive customer advocacy programs, creating case studies, testimonials, and reference programs to strengthen brand loyalty.
مجال الشركة:
الإنترنت والتجارة الإلكترونية
الدور الوظيفي:
الخدمات المساندة

Regional Sales Manager (Qatar & Kuwait)

يناير 2020 - ديسمبر 2021

Bayt.com

الدوحة، قطر

وجدت هذه الوظيفة عبر بيت.كوم

يناير 2020 - ديسمبر 2021

- Directed a regional sales team of 11+ sales/support professionals, achieving the annual revenue target and year-over-year sales growth during the pandemic.
- Developed and executed targeted sales strategies that resulted in an increase in new business acquisition and expanded market share within the region.
- Implemented a data-driven sales approach that improved lead conversion rates by 30%+.
- Managed key accounts, increasing customer retention by 20% through strategic relationship-building, customized solutions, and an increased upsell and cross-sell opportunities within existing accounts.
- Spearheaded training and development programs for the sales team, boosting team performance and enhancing individual sales quota achievement.
- Coordinated with marketing to launch regional campaigns and events, driving increase in brand awareness and inbound leads.
- Established and tracked sales KPIs, consistently exceeding sales targets.
- Negotiated and closed high-value contracts, breaking records of highest cashed transactions in the region.
مجال الشركة:
الإنترنت والتجارة الإلكترونية
الدور الوظيفي:
الإدارة

Key Account Manager - (Recruitment Consultant)

أغسطس 2010 - ديسمبر 2019

Bayt.com

جدة، المملكة العربية السعودية

وجدت هذه الوظيفة عبر بيت.كوم

أغسطس 2010 - ديسمبر 2019

Gradually promoted from Junior Account Manager to Account Manager to Senior Account Manager to Key Account Manager.

1. Responsible for generating revenue through new client sales and account management, while maintaining the highest level of customers’ loyalty.
2. Assist clients with their recruitment needs through sourcing, screening and shortlisting candidates for interviewing them.
3. Effectively manage assigned clients through a transactional and solution-oriented selling approach.
4. Maintain and grow transactions and revenue volumes from assigned customers.
5. Build long-term relationships and provide quality customer service.
6. Prospecting and cold calling to generate new leads.
7. Determine customers’ recruitment needs and prepare proposals to sell Bayt.com services that address these needs.
8. Conduct online demonstrations to clients on Bayt.com in order to handle objections and convince customers to buy.
9. Report all sales, communications and opportunities to the management through the CRM system.
10. Forecasting and preparing plans to achieve sales goals and profits.
11. Follow up with the Customer Care Executive to insure good level of after sales service.
مجال الشركة:
وكالات التوظيف
الدور الوظيفي:
المبيعات

Senior Research Associate

سبتمبر 2009 - فبراير 2010

Zawya / Thomson Reuters

بيروت، لبنان

سبتمبر 2009 - فبراير 2010

1. Develop and improve Zawya Real Estate products and services.
2. Update and expand the real estate corporate database on Zawya platform.
3. Assist in creating and developing new projects for the real estate sector.
4. Assist in the creation of industry insights and newsletters covering the real estate sector.
5. Research and gather information related to the top real estate companies in the Middle East and North Africa.
6. Read and reflect corporate disclosures, annual reports, top news and press releases related to the real estate sector in the Middle East and North Africa.
7. Assist Zawya members in their inquiries and questions.
8. Coordinate with other teams to insure accurate and comprehensive profiles.
مجال الشركة:
الصحافة
الدور الوظيفي:
البحث والتطوير

Research Associate

يوليو 2008 - أغسطس 2009

Zawya / Thomson Reuters

بيروت، لبنان

يوليو 2008 - أغسطس 2009

1. Update and expand the corporate database on Zawya platform.
2. Research and gather information related to the top companies in all sectors in the Middle East and North Africa via various means including internet, telephone and media.
3. Cover top news and press releases for all sectors in the Middle East and North Africa.
4. Coordinate with other teams to insure accurate and comprehensive profiles.
مجال الشركة:
الصحافة
الدور الوظيفي:
البحث والتطوير

Travel Consultant

يونيو 2006 - يوليو 2007

Arabian Investment & Tourism (AIT)

بيروت، لبنان

يونيو 2006 - يوليو 2007

Selling travel and tourism services to clients while advising them on the best package and place to visit, taking into consideration their needs and budget.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
المبيعات

Warehouse Supervisor (Internship)

يونيو 2004 - أكتوبر 2004

SIDALCO Aluminium Company

بيروت، لبنان

يونيو 2004 - أكتوبر 2004

Handle stock and order merchandise depending on the stock on hand, customers' orders and future forecasts.
مجال الشركة:
الصناعات الثقيلة
الدور الوظيفي:
النقل والخدمات اللوجستية

Trainee (Internship)

يونيو 2003 - سبتمبر 2003

SIDALCO Aluminium Company

بيروت، لبنان

يونيو 2003 - سبتمبر 2003

Warehousing, loading and unloading of merchandise and delivering orders to the customers.
مجال الشركة:
الصناعات الثقيلة
الدور الوظيفي:
النقل والخدمات اللوجستية

التعليم

Lebanese International University (LIU)

يونيو 2008

يونيو 2008

بكالوريوس، Bachelor of Business Administration in International Business Management

لبنان

المعدل التراكمي (نقاط): 3.18 من 4

المعدل التراكمي (نقاط): 3.18 من 4

I graduated top of my class.

Industrial Technical Institute (ITI)

يوليو 2005

يوليو 2005

الثانوية العامة أو ما يعادلها، Sales and Commercial Relations

لبنان

Makhzoumi Foundation

أبريل 2002

أبريل 2002

دبلوم، Computer Literacy

لبنان

Skills

Sales

Expert

Key Account Management

Expert

Customer Relationship Management

Expert

Communication Skills

Expert

Microsoft Office (Word, Excel, Power Point)

Expert

Internet Savvy

Expert

Team Work

Expert

Mentoring Skills

Expert

Customer Relationship Management (CRM)

Expert

Working Under Pressure

Expert

Self-motivated

Expert

Organizational Skills

Expert

Recruitment including Sourcing, Screening and Shortlisting

Expert

Leadership Skills

Expert

Key Account Management

Expert

Customer Centricity

Expert

Customer Centricity

Expert

Empathy

Expert

Competitor Analysis

Expert

Strategising

Expert

CRM

Expert

B2B Sales

Expert

B2C Sales

Expert

Sales

Expert

Research

Expert

Customer Relationship Management

Expert

Communication Skills

Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

الفرنسية

مبتدئ

التدريب و الشهادات

الشهادات
Systematic Sales Acceleration
The Academy For Sales Excellence
Sep 2012 - Sep 2012
Professional Selling Skills
Millenium Solutions Training Center
Jan 2014 - Jan 2014

التوصيات

Samer Chahine

يناير 2014

يناير 2014

Consultant•Manager

Zein Al Abedin Fares worked under my supervision as a Research Associate and later promoted to Senior Research Associate. His responsibilities included corporate and market research and analysis, report writing, data entry, and conducting customer service via e-mail and telephone. Throughout his employment, Zein proved to be an efficient, hard-working, and punctual employee. I was very impressed with Zein's ability to complete all assigned work in a timely and professional manner. In addition, Zein's reports were very precise and thorough. Zein would begin and complete his tasks with minimal supervision and with complete competence. I highly recommend Zein for any position. He is an excellent employee; anyone would enjoy working with him. Respectfully Samer Shaheen