Sr. IT Program Manager
National Commercial Bank (NCB)
Total des années d'expérience :29 years, 10 Mois
Contact Center Program:
National Commercial Bank was engaged in a massive program with an objective to deliver a transformed World Class Contact Centre operation using best practice Technology, Business Processes and Methodology to exceed Business requirements and Customer Service expectations.
Contact centers to be built in 4 sites across the kingdom with proper BCP and Disaster recovery plan. This is one of the key strategic programs of the Bank with an initial budget of 75 million Saudi Riyals. There are 3 phases and 9 projects running under this program.
As a Sr. IT Program Manager with NCB, I am assigned to program manage this strategic program of the Bank with the following responsibilities:
• Manage multiple vendors, Business and IT groups of the Bank for this program
• Manage project managers
• Program integration management
• Program finance management
• Program Risk Management and make sure that all risks are assessed and proper response plan put in place.
• Program stream management
• Contract review and finalization with Vendors
• Adherence to approved policies and procedures to ensure quality and adequate security controls in systems.
PCI-DSS Program
Payment Card Industry - Data Security Standards (PCI-DSS) program was one of the Top priority program of the Bank, which was time bound as regulated by SAMA in KSA. PCI-DSS was a 33million Saudi Riyals budget program, which had 6 streams with 27 projects running in parallel with a set target date to deliver in 2011. There were 4 project managers, one PMA and one SME reporting directly to me on this program.
My responsibilities on this program were similar to the ones mentioned above for Contact Center Program. One of the key challenges was to manage Vendors as there were around 12 Vendors working on this program.
As Vice President with Mashreq Bank IT, following are my responsibilities:
• Manage a team of 25 professionals, 4 direct reportees, who are involved in core System Development, Project Management and Vendor Management.
• Manage off-shore team for development and delivery of mission critical systems of the Bank.
• Succession and back-up plan for all employees. Identify key issues and work with the team to address them.
• Responsible for Enterprise Application Integration framework and Business Process Management platform
• Responsible for Product/Vendor selection of the new EAI platform for the Bank through structured RFI/RFP process.
• Define EAI strategy and roadmap for the Bank.
• Contract review and negotiation/finalization with Vendors.
• Responsible for Bank’s alternate channel’s systems like IVR, Mobile Banking, SMS Banking, Payment Gateways.
• Oversee various projects and ensure their completion within budget and agreed timeline.
• Maintenance and Support of mission critical systems of the Bank
• User Acceptance Test Management
• Member of IT Strategy Committee
• Key member of the committee to develop/review IT policies, procedure and controls.
• Working Committee member of many ongoing projects in the Bank.
• IT Infrastructure sizing and planning for projects with IT-OPS team.
• Relationship management with internal customers.
• Adherence to approved policies and procedures to ensure quality and adequate security controls in systems.
• Adherence to all service levels committed to business units for systems
• Ensure all systems audits are passed with the best rating from audit department.
• Assist in planning and budgeting. This includes planning for human resource, infrastructure, training, AMCs, building D/R systems and upcoming projects requirements.
As a Senior Project Manager - PMO, I was primarily responsible for managing and delivering the credit card project for the Bank:
• International Bank of Qatar (IBQ) wanted to outsource credit card processing to First Data International (FDI) with the following objective and scope
• To better manage their entire card process
• To implement fraud management system
• To implement behavior scoring system
• To independently manage its own credit card business
• And re-card existing customers
• Contract review and finalization with Vendors.
• Scope definition and agreement with key stakeholders and Vendor.
• Project budgeting and finance reporting.
• IT Infrastructure sizing and planning for projects with IT-OPS team.
• Develop and continuously update overall milestones plan in order to effectively manage the project.
• Manage Vendors to ensure on time delivery of the project.
• Involve and influence all the stakeholders, obtain their commitment for effective project implementation and delivery of the project.
• User Acceptance Test Management
• Keep the project under continuous review to identify gaps and risks and develop appropriate contingency plans.
• Relationship management with internal customers.
• Project status reporting and presentation to the MD and Top Management.
I was also responsible for setting up project management office at IBQ
• Setup project management methodologies
• Develop and document PM standards
• Implement project management templates
• Measure the progress & performance and report to Top Management
• Manage a team of 46 professionals, 5 direct reportees who are involved in core System Development, Project Management and Vendor Management.
• IT Manager responsible for systems that are customer touch points of the Bank. Responsible for Bank’s Alternate channels including Internet Banking (Retail and Corporate), Call Center (350 seats), IVR, Branch Automation, Mobile Banking, Real Estate and Home Finance (Islamic Banking) systems.
• IT Project Manager for converting conventional bank (Middle East Bank) to an Islamic Bank (Emirates Islamic Bank).
• Oversee various projects and ensure their completion within budget and timeline.
• Maintenance and Support of mission critical systems
• Contract review and finalization with Vendors.
• Project budgeting and finance reporting.
• IT Infrastructure sizing and planning for projects with IT-OPS
• Advising business in assessing their business requirements and opportunities and business case preparation.
• Develop and continuously update overall milestones plan in order to effectively manage projects.
• Manage Vendor (multinational companies) to ensure on time delivery of project/system and resolution of issues.
• User Acceptance Test Management
• Involve and influence all the stakeholders, obtain their commitment for effective project implementation and delivery of project.
• Project risk management
• Prepare Project Risk/Mitigation/Contingency plan and document.
• Adherence to approved policies and procedures to ensure quality and adequate security controls in systems.
• Disaster Recovery planning and implementation.
• Vendor/Product selection through structured RFI/RFP process.
• Member of Branch and Backoffice re-engineering project.
• Member of the team to select core banking product/vendor through RFI/RFP process.
• Relationship management with internal customers.
• Project status reporting and presentation to Top Management.
TekniCom is a leading Banking software company with its operations in the Middle East, Europe, Africa and Australia. BEAM (Branch Environment Automation Manager) is a retail banking software product of TekniCom.
Job Responsibility
Primary responsibility was to lead BEAM implementation at Al Ahli Bank of Kuwait. I was also responsible for system design and development on-site and in the factory.
Following are some of the modules designed and developed for BEAM.
• Cash drawer Management
• Menu Manager
• Image (Signature) Verification System
• Over Draft Processing
• Foreign Bill Purchase/Collection
Coromandel Software (COSOFT) is the first Indian software company to have developed and successfully marketed a full-fledged ANSI-standard RDBMS Integra-SQL.
Job Responsibility
As a Software Engineer with COSOFT, I was responsible for designing and developing a utility program “Database Monitor for Integra4”
Database Monitor for Integra4
A utility program used to monitor all the current activities of the database. Connection monitoring involves obtaining all information about local connections and remote connections and File monitoring involves determining the file statistics. A presentation Interface was developed to give DBA privilege to the utility.
IT Infrastructure Library V 3.0
PMP - Project Management Professional
PG Diploma in Business Leadership and Coaching
Master of Computer Applications (MCA)
Bachelor of Science (Mathematics)