Receptionist
Etoile Group – Under Chalhoub Group of Company
Total years of experience :9 years, 4 months
Greet all the visitors entering establishment, determine nature and purpose of
visit, and direct or escort them to specific destinations
* Provide information about establishment such as location and working hours of
departments or offices, employees within the organization, or services provided
* Maintain the documentation and filing system
* Manage the mail room by allocating mail space for each department/company
* Assist staff and keep a track of the international calls and faxes to enable the
accounts department to debit the amount to the personnel
* Notify HR department of employees attendance
* Arrange for public transportation if requested by guests
* Prepare conference rooms for meetings and/or training by placing signage and
replenishing supplies
* Maintain up-to-date telephone lists
* Perform other clerical duties as needed, such as filing, photocopying, emailing
and collating.
Greet customers and telephone callers & provide them with the information they
require or guide them with the relevant person or department,
* Maintaining of records and database of customer related information including
complaints, and suggestions.
* Handle the front desk customer relation management; ensure that any reception
desk security procedures are adhered to, i.e. visitors log,
* Fully conversant with the activities of the company in order to liaise effectively
with the client & other members of the organization.
* Coordinate all deliveries, perform clerical duties, and handle confidential material
relevant to company operations.
* Delivering and sorting all mail, courier packages in a timely fashion. Carry out
word processing, filing, mail-outs, book keeping as required.
* promoting the products, give prices & details to customers.
* Coordinating with Design/Operations teams with the daily office operations.
* Maintaining accurate & updated front desk reference materials.
Responsible for VIP guest check in and check out
* Recieve all incoming and outgoing calls
* Handling Business Centre for the VIP guest such as fax, internet, courier service,
bookbinding, typing services and more
* Allocate rooms for the VIP guests
* Preparing requisition and inventory
* Prepare a closing report and over all summary report
* Ensure the quality service to the guest especially the VIP
Ensure the quality service to all the guests
* Provide Business Center services such as Internet; Typing; Book Binding; Courier
service; Fax; Photocopy and etc.
* Handling the ticket reservation and reconfirmation
* Recieve incoming and outgoing calls
* Receive guest complaints and forward to the concern dep't
*Allocate rooms for the VIP guests
Greet customers and telephone callers & provide them with the information they
require or guide them with the relevant person or department, including
* maintaining of records and database of customer related information including
complaints, and suggestions
*Handle the front desk customer relation management; ensure that any reception
desk security procedures
*Assist Front Office teams with the daily office operations.
*Be fully conversant with the activities of the company in order to liaise effectively
with the client & other members of the organization
*Delivering and sorting all mail, courier packages in a timely fashion. Carry out
word processing, filing, mail-outs,
Location: