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Zephania Otunga, Supervisor

Zephania Otunga

Supervisor·Green Kenya Foundation

Kenya

High school or equivalent, Arts And Social Sciences

Work experience

Total years of experience: 4 years, 9 months

Supervisor

July 2024 - April 2025

Green Kenya Foundation

Nairobi, Kenya

July 2024 - April 2025

• Managed social media accounts, creating engaging content and monitoring online presence to
enhance brand awareness.
• Delegated tasks effectively, empowering team members and promoting professional
development.

Company industry:
Non-profit Organization
Job role:
Engineering

IT Technician Intern

August 2022 - December 2023

APEX GTC

Nairobi, Kenya Hybrid

August 2022 - December 2023

• Successfully resolved over 90% of first-level support requests, escalating complex issues to
senior staff.

Company industry:
Financial Services
Job role:
Medical, Healthcare, and Nursing

virtual chat agent

February 2020 - November 2023

Cloud Workers

Texas, United States Remote

February 2020 - November 2023

Handling inbound and outbound calls
Composing and replying to emails and texts
Calendar Management

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

University Corporation Of The Meta Region

October 2024

October 2024

High school or equivalent, Arts And Social Sciences

United States

Alison International College

July 2023

July 2023

High school or equivalent, Administration And Business Administration

Kenya

Newton TTI

July 2020

July 2020

High school or equivalent, Communication And Information Sciences

Kenya

Skills

ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
APPLICATION MONITORING
Intermediate
APPLICATION MONITORING
Intermediate
BOTTLENECK ANALYSIS
Intermediate
BOTTLENECK ANALYSIS
Intermediate
DATABASE MANAGEMENT SYSTEMS
Intermediate
DATABASE MANAGEMENT SYSTEMS
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SCRIPTING
Intermediate
SCRIPTING
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
Accounting
Expert
Accounting
Expert
Data Entry
Expert
Data Entry
Expert
Data Input
Expert
Data Input
Expert
Marketing
Expert
Marketing
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Intermediate
Sales
Intermediate
Administration
Expert
Administration
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Management
Expert
Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert

Languages

English
Expert
German
Intermediate

Training and Certifications

Certifications
Certified Social Media Manager
META
Apr 2024
Information and Communication Technology Certification–
Business Administration and Management Certification
Professional Certificate in Social Media Management–