Zesta Radityo

Hino Motors Asia Ltd - Samut Prakan, Thailand
• Coordinated with cross-functional teams to develop and execute project plans, mitigating risks and addressing issues proactively.
• Initiated the 1st ASEAN Total Support Regional Meeting with Distributors to create business strategy
• Conduct the Data Driven Analysis for Strategy in Distributors
• Improved the SOP & Business Process in Hino ASEAN
• As main support for New Business Project for Hino ASEAN Business
• Support Hino Motors Limited Headquarters for Hino Connect Telematics Project in ASEAN
• Find insight and improve business process for ASEAN countries

• Building relationships with Dealer, Customer, to succeed Hino Connect (Telematics) Business for Hino Indonesia
• Conducted Hino Connect operations and training to all Dealer staff
• Support for training usage in Hino Connect for customer with Hino Dealers
• Negotiating contracts and agreement with vendor
• Initiate legal data and SOP - Business operations with Dealer & Customer
• Maintain activation of Hino Connect (Telematics) and improve business operations

• Project leader of Dealer Evaluation throughout Hino Dealer all around Indonesia, to perform PDCA and evaluation for business process and KPI for Dealer based on Hino standards
• Project leader of Standard Operation Procedure (SOP) and business process continuous improvement
• Successfully initiate and establish new Dealer Grading Project launched in 2018 for Platinum Dealers, as benchmark for Dealer levelling based on KPI achievement
• Successfully conduct Dealer Audit for all 41 Dealer in Hino Indonesia
• Successfully support for conduct CS Contest for Dealer staff

• Maintain brand image of Mitsubishi for Passenger Car to achieve J.D Power awards all year
• Handle, analyze, and collaborate with other Department to make new improvement based on complain for Mitsubishi customers related to product and services
• Project leader of Standardization Pre-Delivery Inspection and Delivery Handover Improvement, successfully build new SOP and standardization to increase customer satisfaction
• Training, educate and develop dealer staffs (Customer Satisfaction Officer) to give consistent performance and upskill
• Maintain CS Performance at Dealer level

• As an honorary lecturer for System Information Management subject
• Analyze, Lecture and create new educational program to university to Develop

• Develop market by collaborate with neighbor community
• Support charity activities to gain sales in Hospital Business
• Build relationships with general doctor, nurses, midwife and community health support to increase sales and brand image for Hospital

• Conduct data for management analysis & strategy
• Mystery shopper data analysis for monitoring interest rate in the market
• Monitoring data or Deposit products in daily, weekly, monthly period