NOC Manager
IBM
Total years of experience :16 years, 9 Months
Duties and Responsibilities as NMS/EMS Level 2 engineer were as following:
1- NMS/EMS Manage service and troubleshooting Network and Servers issues.
2- Operate & administrate the Systems that include servers, routers in the most efficient way.
3- Prepare and Follow up the Systems Preventive Maintenance Activities and regular health checks.
4- Managing, Investigation and troubleshooting network issues related to NMS/EMS service (PCRF Broadhop, Cisco CNR, Cisco LMS, Cisco Prime LAN Management Solution, Cisco Prime Network Registrar, Cisco ANA, Cisco DC Network Management, Cisco Wireless controller, Cisco Configuration Engine, Tiligin Gateway Element Manager, Cisco Application Network Management, Cisco UCS Manger).
5- Managing, Install and configure and daily checking status of NMS/EMS Devices.
Duties and Responsibilities as NOC Level 2 engineer & Leader were as following:
1- Coach and mentor NOC team to ensure that staff is working on issues as efficiently and accurately as possible in a team-oriented environment.
2- Management of the NOC shift engineers and resources who participate in the 24x7 shift rotate, including the scheduling of resource, absence, interviewing, vacation, Team needs, operational expense, etc.
3- Oversee day-to-day fault and performance management activities ensuring prompt network analysis, testing and corrective actions during network events in an effort to provide the highest quality network and maximum network availability for our customers.
4- Responsible for providing highly advanced assistance to customers to troubleshoot their escalated network issues, and be an escalation point for the NOC staff for complex issue resolution so that maintenance services are implemented to a high standard and within the SLA.
5- Responsible for providing highly technical support and troubleshooting as level 2 engineer and monitors day to day operations of Network Operation Centers.
6- Develop, refine, and document NOC policies, processes, procedures.
7- Evaluate metrics, maintain monthly performance and availability reports, and prepare and review network SLA and Incidents tickets Daily, Weekly, Monthly Reports.
8- Working and Dealing with Network Systems (Cisco Switch ( ME3400, catalyst 4500, catalyst 6500), Routers (ASR9K, ASR1K), Cisco ( NEXUS 7K, 5K, 2K ), Security, CPE, HAG, Unix systems, Monitoring(Tivoli) and incident (Maximo) systems .
- Coach and mentor NOC technicians to ensure that staff is working on issues as efficiently and accurately as possible in a team-oriented environment.
- Management of the NOC shift engineers and resources who participate in the 24x7 shift rotate, including the scheduling of resource, absence management, interviewing, hiring, performance appraisals, training needs, operational expense budgets, etc.
- Oversee day-to-day fault and performance management activities ensuring prompt network analysis, testing and corrective actions during network events in an effort to provide the highest quality network and maximum network availability for our customers.
- Oversee network repair activities during network impacting events keeping executive management team abreast of progress and customer impact.
- Meet regularly with direct reports to ensure key performance indicators and objectives are being met and the needs of the employees are being heard and addressed.
- Responsible for providing highly advanced assistance to customers to troubleshoot their escalated network issues, so that maintenance services are implemented to a high standard and within the SLA.
- Provides technical support and monitors day to day operations of Network Operation Centre .
- Take full ownership of network faults identified while on shift and be an escalation point for the NOC staff for complex issue resolution, to improve the company’s professional image.
- Develop, refine, and document NOC policies, processes, procedures, including training.
- Manage team to meet KPI/SLA objectives for existing clients as well as new installations.
- To ensure that all on-going actions and the current status of problems are fully documented.
- Generate & maintain excellent customer relations to obtain good feedback & satisfaction on the services provided.
- Evaluate metrics, maintain monthly availability reports, and prepare network, SLA and Incidents
Duties & Responsibilities:
1-Core Manage service and troubleshooting network and Servers issues.
2-Prepare MOPs, Attend and perform Maintenance Window for network design and performance improvement.
3-Focus on Network Performance auditing, Network Audit, Performance, enhancing and Optimization the 4G, Wimax services .
4-Involved in monitoring, design, support of network operations.
5-Operate & administrate the Systems that include servers & Storage resources in the most efficient way.
6-Implement the Systems upgrades and patches installation to assure of using the latest available technologies and avoiding the known bugs.
7-Follow up the Systems preventive maintenance activities and regular health checks.
8-Daily monitoring of the network quality, through network performance statistics and KPIs.
9-Investigation and troubleshooting network issues related to core service (AAA, PCRF, SCE, MME, HSS, SAEGW, PCRF, OCS, eNB) .
10-Work on PCEF (e.g PGW, CISCO DPI) designing, deployment and defining rules in PCEF, integrations with PCRF, OCS and IT systems.
11-Expert in the following interfaces of the EPC Architecture S1AP, S11, S3/S4, S1-MME, S1-U, S11, S6a, S5/8, Gn, SGi, Gx, Gy, Gz.
12-Perform the CS Core network design and optimization activities in order to achieve the network quality requirements.
13-Coordinate the activities and actions to improve the network quality.
14-Internal and external reporting about network performance including core parts.
15-Install and configure any new Hardware or feature related to the Systems infrastructure.
16-Lead, Schedule and follow-up the Core Team Engineers for the Daily, weekly Tasks & Reports.
17-Perform IOT for new services and testing new Patches and software before applying in live network .
18-Reporting Analytics of the Internet Traffic and network status of Mobily.
19-Prepare/Test/apply/verify Method of procedures (MOP) for core network devices
20-documenting and collocating entire 4G, Wimax services (HLD, LLD, MOP, IOT, etc.)
21-Dealing with (EPC (MME, SAEGW), AAA, Policy Control, PCEF, PCRF, SCE (DPI), Cisco Switch, OTA, CPE (Wimax, LTE Modem)).
22- Work on (CISCO, UNIX and ORACLE) Systems .
Duties & Responsibilities:
1-Installing operating systems and programs into (PC - laptops - servers) and Maintenance.
2-Establish and security for Network systems and faceplate
3-Responsible for core network of company dealing with (Routers - switches - servers).
4-Monitor and resolve network trouble shooting issues.
5-Responsible for backup and recovery Data.
6-Responsible of purchasing PCs and its spare parts.
7-Training employees for using PC's (Hardware & Software) and giving the necessary support for trouble shooting issues.
8-Working as a Technical Support Officer.
Help the custemers to solve there problem
The Degree of Bachelor in Computer science.