Zeyd Sobha

• Launched an e-commerce jewellery business managing product sourcing, online listings, customer
communications, and order fulfilment
• Gained practical experience in digital marketing, online selling platforms, and customer relationship
management

• Conceptualised, launched, and operated an independent food business from scratch, managing all aspects
including sourcing, production, pricing, and sales
• Handled daily financial management including budgeting, cost control, and revenue tracking
• Built a local customer base through word-of-mouth and community engagement

• Delivered high-quality customer service in a fast-paced retail environment, assisting 50+ customers daily on
weekdays and 100+ during weekends and peak periods
• Processed accurate POS transactions and managed cash handling across busy trading periods
• Proactively resolved customer complaints and queries, maintaining high satisfaction levels on the shop floor
• Supported team sales targets through product knowledge and effective upselling techniques
• Maintained store presentation standards and contributed to stock management routines