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Aziza Mohammed, Administrative Assistant

Aziza Mohammed

Administrative Assistant·Etisalat Internet of things artificial intelligence

United Arab Emirates

Bachelor's degree, اقتصاد

Work experience

Total years of experience: 9 years, 6 months

Administrative Assistant

June 2022 - July 2024

Etisalat Internet of things artificial intelligence

Dubai, United Arab Emirates

June 2022 - July 2024

Develop daily activity objectives for the call center




• Collect and analyze call center statistics such as sales rates Prepare periodic reports Monitor emails and instant messaging Improve employee performance and provide necessary training

Company industry:
Telecommunications

Administrative Assistant

January 2020 - March 2021

Ministry of Education

Dubai, United Arab Emirates

January 2020 - March 2021

Managing and organizing executive schedules, including meetings, appointments




• Handling confidential information with discretion and maintaining the highest level of professionalism. Coordinating internal and external communications, ensuring timely responses and follow-ups. Preparing reports, presentations, and correspondence as required. Assist planning of emails by working with key stakeholders teams, as well as considering Utilize digital verification methods, such as QR codes or secure online platforms, if available, to validate the certificates authenticity. Documentation Review: Examine the official documents related to the certificates, including transcripts, syllabi, and accreditation status of the issuing institution.

Company industry:
Primary, Prep, & Secondary School

خدمة العملاء

March 2019 - March 2021

موصلات الإمارات

Abu Dhabi, United Arab Emirates

I found this job using Bayt.com

March 2019 - March 2021

مساعد اداري

Company industry:
Public Administration
Job role:
Administration

Customer Service Executive

February 2017 - December 2019

KAWADER HUMAN RESOURCES CONSULTANCY.

Abu Dhabi, United Arab Emirates

February 2017 - December 2019

Ministryof Education




• Handling Requests and Transactions: Manage requests Utilize the CRM System to maintain accurate records of client interactions and transactions. Confirm that the certificate is from an accredited or recognized institution Reach out directly to the issuing institution to verify the authenticity of the certificate.
• Issue daily and monthly reports to track progress and performance.
• Use specialized programs (web-CRM-TA) to process files and manage data effectively.
• Assess requests for the equivalency of private school certificates to ensure compliance with required standards. Compare the curriculum, coursework, and training content of the certificates in question.

Company industry:
Human Resources Outsourcing

Administrative Assistant

February 2013 - January 2014

INTERNATIONAL COOPERATION

Khartoum, Sudan

February 2013 - January 2014

Monitoring the implementation of water supply projects in the states of Sudan, with the support of UN agencies





• Coordination among departments and units working on problem-solving Coordination of scheduling for regular UN visitors Communication with different states to collect reports related to project feedback Use of electronic databases for information gathering Skills in report writing and the use of statistical techniques
Experience

Company industry:
Public Administration

Administrative assistant

December 2009 - January 2012

Ministry of Health Expanded Immunization WHO

Khartoum, Sudan

December 2009 - January 2012

Answering and directing calls based on priority




• Preparing, creating, and distributing reports and surveys Managing time and scheduling appointments for the manager and direct reports Handling administrative tasks related to employee annual leave and goal setting Preparing, drafting, and printing official correspondence

Company industry:
Other Healthcare Services

Education

جامعة بحري

October 2012

October 2012

Bachelor's degree, اقتصاد

Sudan

GPA (rating): Excellent

GPA (rating): Excellent

دراسة الاقتصاد الجزئ والكلي واسواق العالم علم الاجتماع والسياسة
View attachment

University of Bahri.

March 2010

March 2010

High school or equivalent, Diploma in Computer Science

Sudan

GPA (percentage): 100%

GPA (percentage): 100%

علوم الحاسوب

Skills

WFM
Expert
WFM
Expert
Nice
Expert
Nice
Expert
Avaya
Expert
Avaya
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert
تطبيقات الويب
Expert
تطبيقات الويب
Expert
ARTIFICIAL INTELLIGENCE
Expert
ARTIFICIAL INTELLIGENCE
Expert
COORDINATING
Expert
COORDINATING
Expert
IMMUNIZATION
Expert
IMMUNIZATION
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
GOAL SETTING
Expert
GOAL SETTING
Expert
PLANNING
Expert
PLANNING
Expert
PRESENTATIONS
Expert
PRESENTATIONS
Expert
REGISTRATION EVALUATION AUTHORISATION AND RESTRICTION OF CHEMICALS (REACH) REGULATIONS
Expert
REGISTRATION EVALUATION AUTHORISATION AND RESTRICTION OF CHEMICALS (REACH) REGULATIONS
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
SCHEDULING
Expert
SCHEDULING
Expert

Languages

Arabic

Native Speaker

Training and Certifications

Training
ادارة الوقت
وزارة التربية والتعليم

Hobbies and interests

القراءة