Network and Telecom Engineer
UNRWA
Total years of experience :23 years, 7 Months
• Manage all groups and users through Active directly. • Monitor branches connection and troubleshoot local network connections. • Supervise support team in order to be sure that all IT jobs are being well organized. • Configure networked printers and photocopiers machines. • Review security configuration and troubleshoot secure application for the Organization. • Configure Exchange 2010 and monitor its performance. • Monitor and configure cisco VOIP applications and hardware solutions. • Monitor routers connectivity through WAN data exchange. • Manages network infrastructure project including fiber optic installations.
Software
• Follow up windows and office updates
• Make sure that the Anti-Virus is being updated regularly on all users, and weekly scheduled scan in performed on every PC
• Assist colleagues with any issue they have
• Troubleshooting in case of any problem & try to support prior to calling Al Haceb
• Recommendation and purchases of new software
• Follow up and keep track of all licenses matters (including contracts)
• Keep copy of drivers on the server
Hardware
• Recommendation and purchases of new PCs and IT devices
Network
• Troubleshooting in case of any problem & try to support prior to calling Al Haceb
• Make sure that the switch is working correctly from time to time
UPS
• Make sure that all servers and PCs are connected to the UPS(s) with no additional appliances connected to it
Backup
• Make sure that the backup is done successfully on daily basis
• Make sure that one full copy of all backups is saved outside the office (and this copy to be updated from time to time)
Internet Connection
• On regular basis, make sure that the 2 DSL modems are operating correctly
• Troubleshooting in case of any problem & try to support
• Monitor and follow up on the Anti-spam solution ( Net Core )
Severs
• Follow up on all Domain & Exchange related matters, including adding/deleting/ modifying Users, E-mail Accounts, Security Groups, E-mail Groups
• Follow up on permission access rights
• Follow up on DNS matters
Website
• Updating some pages and assist colleagues in updating their parts when requested
Hosting :
• Follow up all setting related to adding/deleting/ modifying e-mail Accounts, E-mail Groups, and their forward e-mails
(Group IT Manager)
(Responsibilities):
• Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.
• Implements network security at the regional level as established by corporate Security Director.
• Oversees the administration and maintenance of the company's infrastructure, and directs more junior Innovators when necessary.
• Oversees the administration of the company's WAN.
• Installed Exchange 2010 and troubleshoot users imported from active directory.
• Installing and configuring ISA Server 2006, configure all network and VOIP rules including also DVR users rule.
• Manages and develops upgrades to the company's telephone system at the regional level.
• Oversees all telephone changes, including routing for seating assignments.
• Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
• Works with project teams to help implement Internal Systems.
• Oversees all help desk activities at the regional level.
• Responds to escalated help desk issues.
• Oversees the administration and maintenance of our tracking software.
• Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
(Position: product Manager for Mobility and Tracking solution) (Responsibilities):
• Ensure Product stability and provide solutions in case any error occurs.
• Support sales team with technical information needed before meeting client or during presentations.
• Ensure that sales are having good information about existing products or any new.
• Responsible for the smooth functioning of servers & the IT department
• Inventory Management
• IT purchases & cost control
• Backup management system
• Project Design
• Security Control & Risk Management
• Streamlining hardware and software support to branches and other department users
• Managing/tracking: Win2000/2003 domains, OS patches application, group/user policies, DHCP, antivirus, firewall, server backup, proxy server, internet/intranet, mail server &email MIS reports in all branches
• Overseeing IT dept competency level
• Efficient and timely co-ordination with client and team members
• Produce service reports to the General Manager.
• Leading and supporting the Service Level Management team
• Manages the IT support framework & acts as 1st point of contact for IT support issues. Escalation of issues where problems cannot be quickly solved
• Installation of new (desktops, laptops and servers), printers and peripheral equipment. According to established standards and procedures.
• Plan, execute, manage and support high availability systems, including daily & weekly backups/recovery, etc. Troubleshooting/support of internet and network connections at company head office & any remote locations.
• Report on problems/issues utilizing company standard problem reporting procedure
Network engineer for SUN & Microsoft systems
- Computer Communications Engineer ( BE) ( July 2006)
- Masters in Computer Communications ( MS) ( July 2004)
- Computer Communications ( BS) ( June 2003)