Executive Manager
Professional Mix Company
Total des années d'expérience :17 years, 11 Mois
Professional Mix Company Kuwait
General Trading company (Food Industry)
Executive Manager 02/09 to present
Provide leadership and vision to the organization by assisting the board and staff with the development of long range goals.
Facilitate the daily operations, including planning, delivery and distribution of goods.
Handle recruitment, training and employees relations.
Handle relations with Suppliers and Forwarders by negotiating
new orders and quotations.
Supervise and recommends improvement on the new implemented system.
Follow up with the accounting department on financial issues.
Nanotek Philadelphia, PA
Distributor of cell phones
Partner and Operational Manager 03/05 to 08/08
Provide recommendations regarding investment and cash strategies.
Handle relations with suppliers, customers and local phone companies.
Handle purchasing of goods, budgeting and staffing.
Maintain effective inventory control.
Assist sales staff in pre-sales efforts to achieve significant improvements in their productivity.
Microcell Solution (Fido) Montréal, Q.c
(Cell phones service provider)
Team Leader 06/03 to 02/2005
Supervise and listen to customer's calls
Recommended customized solutions
Troubles shoot for services and handsets.
Activation of new accounts
Solving billing issues
Escalation and report to high level management.
Trainneed and managed employees to achieve significant improvements in their productivity.
NORTEL NETWORKS (Contractor) Montréal, Q.C
Team Leader (I.S Dept.) 01/00 to 11/02
(Networks products & services)
Follow up and supervise my team workflow to ensure the service level agreement between Nortel Networks and CSC.
Follow up on customer's support and satisfaction.
Process all Software/Hardware installation requests.
Issue all telecommunication service requests.
Issue all requests for IP's addresses and Bixes activation.
Directly involved in problems related diagnostics & identifying the corrective action for support groups.
Utilize "Remedy" application to deal with support groups.
Issue reports to upper management.
FIONTA SPORTS INC. / S&A MFG.LTD Montreal, Q.C
Assistant production Manager 12/93 to 12/99
(Sportswear manufacturer)
Help in the smooth merging of the above two companies.
Directly participate in the successful introduction ISO 9002.
Schedule replenishment orders for customers.
Maintained & control the inventory system.
Successfully negotiate contractor / supplier agreements.
Implemented cost savings programs & procedures.
Establish strong contractor/supplier relationships.
Minimize production problem issues.
Supervise a staff of 30 full-time employees.
Supervise and coordinate shipping and receiving departments.
Improve customer satisfaction.
Develop effective scheduling in line with company deadlines.
McGill University Montreal, Q.C Diploma - Operational Management 06/1999
LEBANESE AMERICAN UNIVERSITY Beirut, Lebanon Bachelor's degree - Business Computer Studies 02/1991