Sales Operations Manger
Saudi International Travel Company
Total des années d'expérience :17 years, 6 Mois
• Analyzing individual performance within the sales team to identify strengths and areas for improvement.
• Developing and implementing effective sales processes for teams, specialists, and other representatives.
• Identified customers and sales opportunities through detailed analysis of sales data and consumer trends.
• Establishing, communicating, and rewarding clear and achievable goals.
• Defining project objectives, deliverables, and boundaries to ensure alignment and focus.
• Creating comprehensive project plans outlining tasks, timelines, resources, and milestones.
• Estimating project costs and allocating resources efficiently to maximize outcomes .
• Identifying potential risks and developing mitigation strategies to ensure project success .
• Determining stakeholder needs and maintaining regular communication to ensure project alignment.
• Developing a strategy for regular updates and communication among stakeholders and the project team.
• Assigning roles and responsibilities to team members to ensure clarity and accountability.
• Ensured timely and budget-compliant execution of operational activities
• Managed the accounts payable and accounts receivable departments
• Monitored staffing need and facilitated the hiring process as required
• Enhanced company capacity by optimizing existing processes and procedures
• Executed marketing concepts to achieve strategic goals.
• Supported the marketing manager in overseeing departmental operations.
• Developed and implemented multi-platform marketing and advertising strategies for
products and services.
• Created and managed the distribution of marketing content across various channels.
• Responsible for the overall operations in the facility including assigning tasks to the staff (Cleaners, Laundry, maintenance, IT).
• Setting the working hours and payroll for all the staff working in the facility.
3. Taking care of the maintenance and the appearance of the facility inside and outside.
• Managing the stock and insuring the availability of all necessary items.
• Taking feedback from customers and greeting them.
• Responsible for the overall operations in the restaurant including assigning tasks to the staff (Crepe Makers, Barista, Waiters, Cleaners, Cook).
• Setting the working hours and payroll for all the staff working in the restaurant.
• Taking care of the maintenance and the appearance of the restaurant inside and outside.
• Managing the stock and insuring the availability of all necessary items.
• Keeping knowledge of all the tasks done by the staff in order to cover in case of
emergencies.
• Taking feedback from customers and greeting them.
• Preparing the Profit and Loss statement while monitoring the revenues and expenses to achieve profitability then communicate the results with the top management.
• Hotel booking and car rental services.
• Ticketing Agent (Issue - Re-issue - Refund)
• Handling VIP clients and arranging special tours as per their needs.
