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Ziad Muhammed Abdul-Gawad, Customer Service Representative

Ziad Muhammed Abdul-Gawad

Customer Service Representative·Bio-One

Egypt

Bachelor's degree, Dentistry

Work experience

Total years of experience: 4 years, 9 months

Customer Service Representative

November 2025 - Present

Bio-One

Dubai, United Arab Emirates •Remote

November 2025 - Present

I work mainly as a customer service representitive, but I am also assigned to do various tasks ranging from:

- Handling complaints

- Data entry either to CRM or Data sheets

- Sales manager
Company industry:
Call Centers & Customer Care Outsourcing

Sales & Quality Coordinator

November 2025 - Present

Bio One Cleaning Services LLC

Dubai, United Arab Emirates •Remote

November 2025 - Present

• Utilized Bitrix24 to manage high-volume leads and track quotations,
significantly increasing conversion rates by articulating technical service
value (e.g., HVAC/AC cleaning).
• Facilitated sales consultations and customer communications while
ensuring professional service delivery.
• Established and maintained the quality control structure to ensure
service excellence and operational consistency across the team.
Company industry:
Personal Services

Customer Service Representative

November 2025 - Present

First Station Pest Control Services

Dubai, United Arab Emirates •Remote

November 2025 - Present

• Managed all new bookings, client onboarding, and lead tracking through
Bitrix24 (CRM Management).
• Acted as the primary point of contact for customers, ensuring clear
communication and service accuracy in a fast-paced environment.
• Resolved complex service complaints and billing inquiries, maintaining
high standards of customer retention.
Company industry:
Personal Services

Independent Study & Growth

January 2024 - January 2024

AL Safwa clinics

Alexandria, Egypt

January 2024 - January 2024

• Dedicated period focused on personal growth, academic advancement in
dentistry, AI training activities, prompt review projects, and professional
skill development.
Company industry:
Dental Center & Clinic

Complaint Specialist / Reservation Agent

December 2020 - January 2024

Hilton (MENA, Europe, & USA Account)

Alexandria, Egypt •Hybrid

December 2020 - January 2024

• Utilized Zendesk to manage global support tickets, ensuring timely
resolution of guest inquiries and payment disputes.
• Promoted from Reservation Agent to Complaint Specialist based on
performance in resolving escalated disputes for one of the worlds
leading hospitality brands.
• Managed high-volume reservations and guest relations in Arabic and
English for international properties.
Company industry:
Hospitality & Accomodation

Cold Calling Operator

December 2019 - November 2020

PBS

Alexandria, Egypt •Hybrid

December 2019 - November 2020

• Utilized Ready Mode to execute high-volume outbound cold-calling
campaigns.
• Qualified real estate leads for the US market and built initial sales
funnels.
Company industry:
Real Estate

Education

Faculty of Dentistry Alexandria University

November 2025

November 2025

Bachelor's degree, Dentistry

Egypt

Alexandria University

November 2025

November 2025

Bachelor's degree, Dentistry

Egypt

Alexandria University.

July 2024

July 2024

Bachelor's degree, Dentistry

Egypt

Skills

COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
EDUCATIONAL ADMINISTRATION
Intermediate
EDUCATIONAL ADMINISTRATION
Intermediate
INTERNATIONAL SALES
Intermediate
INTERNATIONAL SALES
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
QUALITY MANAGEMENT
Intermediate
QUALITY MANAGEMENT
Intermediate
SELF DISCIPLINE
Intermediate
SELF DISCIPLINE
Intermediate

Languages

Arabic
Beginner
English
Beginner

Hobbies

  • Soccer