IQOS EXPERT - Retail Sales Expert
Philip Morris
Total des années d'expérience :17 years, 8 Mois
• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries.
• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.
• “Go the extra mile” to drive sales.
• Maintain in-stock and presentable condition assigned areas.
• Actively seek out customers in store.
• Remain knowledgeable on products offered and discuss available options.
• Process POS (point of sale) purchases.
• Cross sell products.
• Handle returns of merchandise.
• Team up with co-workers to ensure proper customer service.
• Build productive trust relationships with customers.
• Comply with inventory control procedures.
• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries.
• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.
• “Go the extra mile” to drive sales.
• Maintain in-stock and presentable condition assigned areas.
• Actively seek out customers in store.
• Remain knowledgeable on products offered and discuss available options.
• Process POS (point of sale) purchases.
• Cross sell products.
• Handle returns of merchandise.
• Team up with co-workers to ensure proper customer service.
• Build productive trust relationships with customers.
• Comply with inventory control procedures.
• Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishment.
• Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities
• Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
• Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- April 2012 - May 2015, I have been working with Al-
Futtaim group, Toyota department, in the position of Sales
Executive - Retail section, Abu Dhabi showroom, and have been
promoted to the positions of “ Senior Sales Executive ”, and then
to ” Retail Sales Supervisor”, Responsible for the following tasks:
• Meeting & greeting the customer the professional way
• Qualifying the customer condition, needs, and expectations
• Making sure of offering the customer the choice of trade-in
• Presenting the product which meets the necessities of the customer and
his needs, in a professional way
• Demonstrating the product presented to the customer
• Negotiating the deal with the customer
• Closing the deal with the customer
• Team support : 1 - Ensuring that the team follows the sales process, and
Update their white boards on daily basis.
2 - Ensuring the Cleaning of overdue diaries.
3 - Updating the SML (deals’ status) of the team.
4 - Assisting team mates with second phasing customers
and closing deals.
5 - Assisting the team in allocating the cars in stock.
6 - Making sure that the deals second set are handed
Complete and properly to the back office as to issue
The gates pass for each customer’s car.
7 - Handling customer complaints and solving issues in
Ways which satisfy the customer and our dealership.
July 2011 - January 2012, I have worked at IPSOS
International as “ Recruitment and Planning Manager ”
Responsible for all the following tasks:
• Receives hiring requests from Operations Department
• Performs searches for qualified candidates according to relevant job
criteria, using databases, Internet recruiting resources, walk ins, media,
and employee referrals
• Screens potential candidates CVs, conducting on the phone interview with
candidates & scheduling interviews with candidates accepted from the
phone screening
• Conducts first interview with candidates who passed the pre-employment
Test
• Coordinates with Operations & candidates accepted from first interview for
scheduling second interview
• Enters data of accepted candidates on the Recruitment application on the
WFM & on the Training Template
• Makes sure that the employee signs the NDA form and submits a personal
photo and Criminal record on the first day of training
• Audits on the filling of the candidates documents required as per the COPC
Approach
• Updates the Recruitment metrics on monthly basis to measure the On
Time and recruitment quality as the COPC Approaches
• Conducts exit interviews with resigned employees and working on their
Retention
• Enters the exit interview results on the online kiosk
• Performs other related Duties
I began as Sales Delegate ( JAB,
Anstoetz, roller blinds, all window treatment material, metal,
wood, mineral fiber, steel acoustical ceilings ), and then I was
promoted to Account Manager at SMC (Saudi Metal Ceilings)
Riyadh, Saudi Arabia. Responsible for the following tasks:
ADMINISTRATION
........ Reporting to the General Manager
. Coordinating with sales department for sales inquiries and tenders
. Preparation of tender quotes, negotiations and tender follow ups
. Preparation of offer letters to the customers
. Corresponding with customers, suppliers, distributors and point of sale outlets
. Preparation and presentation of sales presentations
. Preparation of weekly and monthly reports
. Organizing conferences and management meetings
. Organizing sales and management trainings for internal and external customers
. Monitoring staff’s attendance and reporting to the GM
. Liaising with stores for prompt deliveries
. Liaising with imports department for imports and orders
. Liaising with finance for account management and credit control policies
. Collating information & presenting in a professional manner to the manager
. Representing the organization in conferences, meetings, exhibition and trade shows
. Performance appraisals
. Recruitment and Induction
SALES & MARKETING
. Sales and promotions
. Pricing
. Maintaining adequate stock levels at any given time
. Liquidating stocks at Last In First Out policy
. Handling customers complaints and customer services
. Field visits with the executives
. Liaising with the executives for their day to day sales plan
. Sales, product and tender analysis
. Key customer account management
. Preparation of annual targets, budgets, trainings and promotions plan
. Organizing programs to enhance brand image such as I.Q. programs
and lectures on institutional basis
. Recruiting and training field staff
Dedication as a hard-working individual.
•Adaptability to changing Environments.
courses: Lebanese Official Baccalaureate (Life Sciences)