Senior Customer Serrvice Representative
Dar Al Shifa Hospital
Total des années d'expérience :12 years, 3 Mois
Health care customer service representatives supply patients with details about the extent of their health insurance coverage.
scheme-related queries from patients, provide pre-authorization for medical treatment, and outline information .
should also advise current and prospective patients about the most suitable plans based on their needs.
To ensure success as a health care customer service representative, you should be able to process and disseminate vast amounts of information.
An outstanding Health Care Customer Service Representative will possess an aptitude for learning and continual and development.
Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs.
Greeting patients in a friendly, professional manner using the suggested script.
Answering telephonic and e-mail inquiries in a timely manner.
Deferring queries to your line manager if you are unable to answer them.
Ensuring that your workspace remains tidy and that you are equipped with all relevant tools and resources
Work in Teamwork guest service center following duties as required, including: greeting guests, answering the telephone, performing guest transactions and operating guest service center the computer systems.
• Ability to explain hotels products, services and other information about the hotels as requested.
• Greet guests warmly and perform registration procedures
. • Provides assistance to all guest service center and Team Members when dealing with escalated situations.
• Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
• Work closely with staff to ensure high-quality customer service.
• Any comments from the Guests, Take action & Encode it to the Star Guest System and the following- up with the Guest accordingly.
• Assisting Guest with ticketing, reconfirmation, changing dates and rerouting flight.
• Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
• Places outgoing calls.
• Receives guest messages and deliver to the guest.
• Logs all wake-up call requests and performs wake-up call services.
• Provides information about hotel services to guests
• Understand the telephone operator board or PBX switchboard operations.
• Monitors automated systems including fire alarms and telephone equipment.
• To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
• Must be polite and courteous while answering the phone.
• Keep records of calls placed and received by all departments and recording the call charges.
• Setup conference calls in different locations and time zones.
• Following telephone etiquette
Making sales through phone, Taking and confirming booking, welcome guests
My study is based on Hotel management and how to connect all the departments in one administration