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■ Oversaw all food and beverage operations across hotel outlets, ensuring consistent quality and service excellence.
■ Managed and mentored a team of F&B; staff, conducting performance reviews and ongoing training programs.
■ Developed seasonal menus in collaboration with the culinary team to enhance guest experience and increase revenue.
■ Monitored inventory, supplier relationships, and cost controls to optimize departmental budgets.
■ Ensured full compliance with health, safety, and hygiene standards across all F&B; areas.

■ Welcomed guests and created a consistently positive, elegant first impression of the restaurant.
■ Managed reservations, seating plans, and waiting lists with efficiency during peak service hours.
■ Resolved customer complaints professionally, ensuring high levels of satisfaction and repeat visits.
■ Coordinated with service and kitchen teams to maintain seamless workflow and optimize table turnover.
■ Trained new staff on service standards, hospitality etiquette, and customer interaction protocols.

■ Supervised daily floor operations ensuring high-quality hospitality, cleanliness, and hygiene standards.
■ Led the service team during peak shifts to ensure seamless and efficient restaurant operations.
■ Monitored staff performance and provided real-time coaching to continuously elevate guest satisfaction.
■ Handled customer inquiries and resolved service complaints with professionalism and efficiency.