Front Office Supervisor
Millennium
مجموع سنوات الخبرة :9 years, 6 أشهر
Airport Hotel
Managing daily Front Office operations.
Drive accommodation revenue.
Ensuring guest satisfaction, blocking of rooms and monitoring VIP movements.
Entertaining the guests and collecting feedback; doing performance appraisal for the staff.
Provide training to the staff as per the training calendar.
Preparing the monthly reports.
Tracking and ensuring that the department is on line with the company specified performance indicators.
Addressing the grievances of staff and guiding them to ensure staff satisfaction is always high.
Major Attainments
Successfully implemented the new process.
Prepared & maintained the training calendar for the department
Was recognized as the employee of the month in January 2015.
Training the staff making sure that they are well aware of all the standards that has to be followed and ensure
that they strictly adhere to the same.
Ensuring effective room blocking
Ensuring smooth check in and check out.
Responsible for maintaining reports, making duty roster for the staff and to relive the Duty Managers in their
absence.
Was a part of the process improvement team for check in, check out and baggage delivery.
Was in charge of the concierge operations.
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