Zineb Elharchi

• Professional, punctual and courteous at all times.
• Welcome and greeting passengers as they board and exit the plane.
• Prior to take off and landing making sure all passengers have their seat belts on.
• Conduct safety checks of aircraft equipment’s for safe flight.
• Check supplies for passengers and crew.
• Show passengers to their seats and providing special attention to certain passengers who needs assistance.
• Check all seat belts and galleys are secured prior to take-off.
• Attend pre-flight briefings.
• Make announcements on behalf of the pilot and answer questions during the flight.
• Ensure that the airplane is clean and tidy before passengers come on board.
• Supply passengers with newspapers, magazines and in-flight entertainment.
• Prepare self to face any in-flight emergencies (evacuations, medical emergencies, etc.).
• Perform flight safety demonstrations for passengers.
• Made announcements over interphone to update passengers.
• Always stay alert and ready to respond to safety concerns.
• Serve in-flight menu to business class passengers.
• Administer first aid in medical emergencies and help sick passengers.
• Understand of airlines rules and procedures to maintain high onboard standards.
• Sell and proper accounting of duty-free products.
• Carryout other duties as assigned to me.
• Deal with any difficult or inebriated passengers (who may be acting in a rude or anti-social way) politely but firmly, to ensure the safety and comfort of everyone on the flight.
• Ensure safety of passengers during take-offs, landing, and emergencies.
• Assist the flight and ground crews.
• Give first aid where necessary.
• Check the condition of the aircraft cabin.

Welcome and greeting customers
• Assisting customers in order to helping them find what they need.
• Ensuring stock levels are well maintained.
• Promoting store cards or exclusive offers.
• Providing customers with information on pricing and product availability.
• Arranging window displays.
• Handling customer complaints.
• Ensuring high levels of customer satisfaction through excellent sales service
• Maintaining outstanding store condition and visual merchandising standards
• Recommend and display items that match customer needs
• Managing point-of-sale processes
• Actively involved in the receiving of latest items promotions
• Keep up to date with product information
• Accurately describe product features and benefits
• Following company policies and procedures
• Providing Friendly, helpful, confident and engaging personality to customers.