Senior Business Process Consultant
Qualiti7 - Quebec based firm offering consulting services and certified professional training
Total years of experience :16 years, 0 Months
Senior Business Process Consultant (18 months mandate),
(June 2023 - December 2024)
BELL CANADA (Québec, QC, Canada) on behalf of the (Ministry of Health and Social Services) as part of the RGT project.
Scope:
- Development of procedures based on ITSM flowcharts.
- Adaptation of IT and business process mapping to BPMN 2.0 standard.
- Participation in customer presentations and validation of deliverables
- Implementation of "Quick Win" to improve existing processes.
- ITSM process consulting, compliance with ITIL standards
- Collaborative development of RACI and DoD matrices for ITSM processes
- Proposal of templates to optimize request processing and information accessibility.
- Launched an improvement project for ITSM processes and documentation.
- Writing, revising, and supporting technical and functional deliverables.
- Development of detailed scenarios for simulation tests
- Planning of exchange workshops
SENIOR CONTINUOUS IMPROVEMENT AND BUSINESS PROCESS CONSULTANT
As a Senior Consultant at Employee Qualiti7, I engage with various clients and mandates, each meticulously detailed in the experience section. Additionally, I offer professional training sessions in both French and English languages, catering to individuals and organizations across the public and private sectors. These training programs cover a range of topics, including Lean Management, Lean Six Sigma (including Yellow, Green, and Black Belt certifications), BPMN 2.0, ITIL 4, KAIZEN, and A3 workshops...
Business Training Instructor (ITIL 4, ITIL DPI, CSI, BPMN 2.0, LEAN Management (KAIZEN, KANBAN, A3...)/ Lean Thinking and LEAN Six Sigma Belts “Yellow, Green, and Black”)
QUALITI7 (Montreal, QC, Canada) & Technologia (Montreal, QC, CA Training firm).
Quebec-based firm operating across Canada. Offering consulting services and certified professional training. Established partner of Technologia and PeopleCert.
Achievements:
- Experience in the delivery of certifying trainings (ITIL 4, Lean Six Sigma yellow, green, and black belt) and non-certifying (BPMN 2.0 and Lean Management) training courses in both in-class and online formats for public audiences as well as privately provided training for specific private and governmental firms.
- Coaching and mentoring.
- Project charter development.
- Business process modeling and identification of improvement opportunities using VSM.
- A3 workshop (Data collection, Process Mapping, Data analysis, Action Plan development).
On a Quebec-based firm operating across Canada. Cosmec is a full-service structural bearing company providing turnkey bearing solutions design engineering, maintenance, and rehabilitation engineering, ...
Mandate with BELL CANADA (Québec, QC, Canada) on behalf of the (Ministry of Cyber Security) as part of the SIGO project.
- Contributed to the SIGO project as part of BELL's professional account (RGT project with the Ministry of Cyber Security). Participated in the strategic decisions of the Board of Directors. Advocated and collaborated with the Management Framework (ITSM) team in the design and implementation of IT processes, including the application of ITSM standards.
Scope:
- Technical and functional deliverables: Drafting, revising, and validating various deliverables such as DPO according to BPMN 2.0, PPO, emergency and rollback procedures, priority and update matrices, registration and categorization procedures, user guides, event logging procedures, IP naming and addressing plan management, monitoring threshold log, etc.
- Detailed scenarios for simulation: Elaboration of detailed scenarios for the management of incidents, assets and configurations, deployments and releases, and non-billable service requests.
- Customer presentation sessions: Organization/collaboration during customer presentation sessions and validation of deliverables.
- Holding staff meetings: Organizing staff meetings for information gathering and analysis.
- Data analysis: Complete analysis of the gathered information.
- Business Process Data Modelling: Business process mapping according to BPMN 2.0 standards.
- Action plan and recommendations: Preparation and presentation of an action plan to the customer, including recommendations and milestones for each workshop.
- Quick-Win deployment: Assist management with the introduction of Quick Win to further improve processes.
- ITSM consulting: Acting as an ITSM consultant, proposing ITIL-compliant solutions.
- Functional Analysis Project for ServiceNow: Design of a functional analysis for the implementation of ServiceNow for various processes, including Change Management, CMDB, Self-Service Portal, Release Management, and Billable/Non-Billable Service Request Management.
- Testing and Follow-up: Perform unit testing, write end-to-end test cases, create service request form templates with MS Forms, execute tests and follow up corrective actions, prepare and follow up customer acceptance tests (portal part).
PROCESS AND PROCEDURE SUPERVISOR (at the Program Management Office),
CANADIAN RED CROSS (Montreal, QC, Canada)
- Team management and coordination: Monitored and actively participated in team coordination meetings.
- Business process improvement: Contributed to the business and operational process quality improvement using various methodologies such as BPMN, A3 thinking, PDCA cycle, KAIZEN, KANBAN etc.
- Documentation Management: Ensured that all documents associated with SOPs, processes and database user guides are duly updated.
- Data analysis and reporting: Developed/generated reports based on data analysis using methods such as SWOT, PESTEL, stakeholder analysis, root cause analysis, gap analysis etc.
- Reports and presentations for management: Intended for senior management.
- Blueprint/budget development and coordination: Led the development and coordination of costs, budgets, forecast planning and reporting.
- Integration Plan and Time Management: Ensured horizontal and vertical integration of project and program timelines within the company's functional groups.
- Project Performance Monitoring: Used various techniques such as Gantt charts, PERT, earned value management to assess progress and identify performance gaps.
- Managed major projects of up to $10M: participated in strategic decision-making, tendering, negotiations, procurement, market research, business development, supervised 24 employees (in Shanghai and Yichun offices).
- Improved ROI by 20% in less than two years through an innovative strategy.
- Established an integrated management strategy to acquire new markets with 3 major contracts.
- Increased net profits by $390, 000 by renegotiating commercial agreements.
- Enhanced problem resolution to safeguard continuity of service for utilized global supply chain routes.
- Implemented DMAIC and operational research approaches to reduce the logistics costs and adopt best routes and improve the production process while increasing the overall profit.
Achievements:
- Identified and presented areas for improvement in customer relationship management, supply chain operations, and partnerships.
- Successfully negotiated three international partnerships with companies in Mauritius, Italy, and South Africa.
- Implemented LEAN / Six Sigma methods (Project charter, KANBAN, KAIZEN, A3, DMAIC...) and coaching for the operations/logistics and procurement teams, involving extensive assistance, and mentoring throughout the implementation process.
- Introduced various visual tools such as mind maps, product roadmaps, flow charts, flow diagrams, project charter, Business Process Data Model, Kanban to ensure consistency and understanding, DSTUM.
- Attended exhibitions and represented the company at major events with potential partners and clients.
In charge of implementing LEAN Approach for all Infrastructure services projects
CAPGEMINI (Casablanca and Rabat, Morocco)
- Led the deployment of the LEAN Management approach for projects relative to the IS service entity (Morocco - France / Morocco - US).
- Collaborated on a €3.7M project, generating savings of €110, 000.
- Introduced a computer based VVM (Virtual Visual Management) solution for project management, enhancing communication between remote teams by more than 25% within six months.
- Launched new methods for monitoring major projects, resulting in first-year savings ranging from 10% to 15%.
- Led Lean Management on 11 projects as part of a continuous improvement initiative.
- Conducted meetings and workshops with customers and operational teams.
- Monitored and evaluated team progress in the implementation of 'Lean approach'.
- Introduction of the Lean methodology and its supporting tools.
- Skills matrix and operational dashboard creation.
- Setting up incident and problem management processes.
- Process and procedure documentation for transitioning projects.
- Coaching service delivery managers, team leaders, coordinators, and operational teams in Lean practices.
- Introduced Lean to potential clients as an agile solution.
- Designed and introduced Lean strategic meeting system (DSTUM, WOM, MIM)
- Initiation of a shared knowledge database among the IS division.
Audit Technique
Audit fonctionnelle
Documentation, Planification et statistique
Rédaction et traduction des supports Technique et fonctionnel (informatique)
Meeting avec le client pour recenser le besoin
Réalisation des process métiers, exp: Process gestion des incidents, ...
- Deployed Lean Management on 11 projects as part of a continuous improvement initiative.
- Conducted meetings and workshops with customers and operational teams.
- Monitored and evaluated team progress in the implementation of 'Lean approach'.
- Introduction of the Lean methodology and its supporting tools.
- Skills matrix and operational dashboard creation.
- Setting up incident and problem management processes.
- Process and procedure documentation for transitioning projects.
- Coaching service delivery managers, team leaders, coordinators, and operational teams in Lean practices.
- Introduced Lean to potential clients as an agile solution.
- Designed and introduced Lean strategic meeting system (DSTUM, WOM, MIM)
- Initiation of a shared knowledge database among the IS division.
- Informatique Management services
- Informatique Application services
- Gestion du parc informatique
- Administration base de données
- Administration serveur & reseaux
- Maintenance hardware & software
Informatique management services
Technicienne en informatique supervision et gestion du parc informatique
Assistance pour end user
gestion du parc informatique,
administration des serveurs AD et Exchange, ...
gestion du parc informatique,
maintenance matériels et logiciels,
réparation des matériaux informatique,
administration des serveurs AD et Exchange, ...
Migration AD d'un serveur windows server 2000 sur un serveur windows server 2003.
gestion du parc informatique,
maintenance matériels et logiciels,
administration des serveurs AD et Exchange, ...
MIB-MBA acquired at Top university Program was ranked (29th MBA on a world scale) on the year of graduation 2018
HSK 5 HSKK intermediate level
issued by Axelos
Bac+5 Ingénieur Systèmes et Réseaux Informatique option MIAGE "Méthodes Informatique Appliquées à la Gestion des entreprises" Diplômée de l’Ecole Marocaine des Sciences de l’Ingénieur (EMSI)
Technicienne Spécialisée en Systèmes et Réseaux Informatiques
BAC Série Science Expérimentale Mention Assez Bien