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Ziyaad Floris, IT Support Technician

Ziyaad Floris

IT Support Technician·Rawson Residential Franchises

جنوب أفريقيا

الثانوية العامة أو ما يعادلها, Senior certificate

الخبرة العملية

مجموع سنوات الخبرة: 13 سنوات, 11 أشهر

IT Support Technician

أغسطس 2014 - حتى الآن

Rawson Residential Franchises

كيب تاون، جنوب أفريقيا •هجين

أغسطس 2014 - حتى الآن

• Provide daily IT support to staff and franchise offices across multiple
locations.
• Troubleshoot and resolve hardware, software, networking, and
connectivity issues.
• Administer Google Workspace including user provisioning,
permissions, and security management.
• Support Microsoft 365 environments and user accounts.
• Configure and maintain printers, scanners, and office hardware.
• Provide remote support using remote assistance tools.
• Support HubSpot, Crisp, HelpScout, and PayFast integrated
systems.
• Manage telephony and communication systems.
• Maintain access control systems using Atom software.
• Monitor server room operations, backups, and system uptime.
• Provide executive and boardroom IT support.
• Assist with onboarding and offboarding of staff.
• Maintain technical documentation and operational reports.
• Coordinate with third-party vendors and service providers.
مجال الشركة:
العقارات
الدور الوظيفي:
تكنولوجيا المعلومات

IT SUPPORT

يناير 2014 - حتى الآن

RAWSON RESIDENTIAL FRANCHISES (Pty) Ltd

كيب تاون، جنوب أفريقيا

يناير 2014 - حتى الآن

• Successfully set up and configured printers, ensuring seamless connectivity and optimal performance for users.
• Managed Google Workspace, enhancing collaboration and productivity across teams through effective administration.
• Oversaw network management, troubleshooting connectivity issues, and ensuring a stable and secure environment.
• Administered CCTV systems, implementing security protocols to safeguard company assets.
• Installed and configured telephones, streamlining communication processes for staff.
• Provided comprehensive PC and laptop setup, ensuring all devices were user-ready and equipped with necessary software.
• Delivered exceptional IT support, fostering a responsive and customer-focused service environment.
مجال الشركة:
العقارات
الدور الوظيفي:
تكنولوجيا المعلومات

CUSTOMER

أكتوبر 2012 - يناير 2013

TELEPERFORMANCE ( Call Centre)

كيب تاون، جنوب أفريقيا

أكتوبر 2012 - يناير 2013

• Provided exceptional technical support to customers, ensuring timely resolution of IT issues.
• Assisted in troubleshooting hardware and software problems, enhancing overall user experience.
• Managed customer inquiries with a focus on delivering outstanding service and support.
• Collaborated with cross-functional teams to streamline IT processes and improve efficiency.
• Documented support interactions and solutions, contributing to a comprehensive knowledge base.
• Demonstrated strong communication skills, effectively guiding users through technical challenges.
• Maintained a positive relationship with clients, fostering trust and satisfaction in IT services.
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

ADMIN/ ALL ROUNDER

فبراير 2009 - يونيو 2009

EXCITE TAXIS

كيب تاون، جنوب أفريقيا

فبراير 2009 - يونيو 2009

• Provided comprehensive administrative support, ensuring smooth operations in a fast-paced environment.
• Managed payment processing efficiently, contributing to timely financial transactions.
• Assisted in troubleshooting basic IT issues, enhancing customer satisfaction and support.
• Developed strong organizational skills while handling multiple tasks, including data entry and documentation.
• Collaborated with team members to streamline processes and improve overall workflow.
• Demonstrated adaptability by quickly learning new systems and procedures to meet business needs.
• Engaged with customers to resolve inquiries, fostering positive relationships and enhancing service delivery.
مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
النقل والخدمات اللوجستية

Admin / All Rounder

يناير 2009 - يناير 2009

Excite Taxis

كيب تاون، جنوب أفريقيا

يناير 2009 - يناير 2009

During a challenging economic period, I focused on gaining practical
work experience through various freelance and contract-based roles
while completing my high school education. Over this period, I
developed strong adaptability, work ethic, and interpersonal skills
through hands-on experience in electrical assistance, construction
support, painting projects, and sales.

Additionally, I worked as a where I promoted and sold educational books to schools,
strengthening my communication, customer service, and relationship
building abilities.014
مجال الشركة:
وكلاء السيارات

ACCOUNTANT CLERK

يونيو 2008 - ديسمبر 2008

MEDIA24

كيب تاون، جنوب أفريقيا

يونيو 2008 - ديسمبر 2008

• Provided administrative support in a fast-paced accounting environment, ensuring timely and accurate processing of financial data.
• Developed strong problem-solving skills by addressing client inquiries and resolving discrepancies efficiently.
• Collaborated with cross-functional teams to streamline processes, enhancing overall operational efficiency.
• Gained experience in technical troubleshooting, assisting with software and hardware issues for internal systems.
• Utilized customer service skills to maintain positive relationships with clients, ensuring satisfaction and retention.
• Demonstrated adaptability by transitioning between accounting tasks and technical support duties as needed.
• Committed to continuous learning in IT support, seeking to leverage accounting experience in a technical support role.
مجال الشركة:
النشر والتوزيع
الدور الوظيفي:
إدارية

التعليم

Spine Road High School

مايو 2011

مايو 2011

الثانوية العامة أو ما يعادلها، Senior certificate

جنوب أفريقيا

Passed Grade 12

Spine Road High School

يناير 2011

يناير 2011

الثانوية العامة أو ما يعادلها، National Senior Certificate

جنوب أفريقيا

Spine Road High School

مارس 2010

مارس 2010

الثانوية العامة أو ما يعادلها، N/A

جنوب أفريقيا

completed national senior certificate

Skills

Customer Service Skills

Expert

Microsoft Outlook

Expert

System Administration

Expert

IT Technical Support

Expert

IT

Expert

Gsuite, Microsoft, Problem Solving, Communication, Team Player etc

Expert

computer hardware troubleshooting

Expert

system administration

Expert

outlook

Expert

windows 7

Expert

GSuite

Expert

office work

Expert

Microsoft Office

Expert

IT Technical Support

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

DETAIL ORIENTED

Intermediate

ENTHUSIASM

Intermediate

PROACTIVITY

Intermediate

COMPUTER LITERACY

Intermediate

CONSTRUCTIVE FEEDBACK

Intermediate

CLIENT CONFIDENTIALITY

Intermediate

RISK AWARENESS

Intermediate

ORGANIZATIONAL SKILLS

Intermediate

DIPLOMACY

Intermediate

Technical Support

Intermediate

Desktop Support

Intermediate

Customer Service

Expert

Administration

Intermediate

Printer setup

Intermediate

Network Management

Intermediate

BUSINESS OPERATIONS

Intermediate

DELIVERY FOCUSED

Intermediate

GOOGLE WORKSPACE

Intermediate

INFORMATION TECHNOLOGY

Intermediate

INFRASTRUCTURE MANAGEMENT

Intermediate

LEADERSHIP

Intermediate

MICROSOFT 365

Intermediate

PROFESSIONAL NETWORKING

Intermediate

حسابات مواقع التواصل الاجتماعي

اللغات

الأفركانية

متمرّس

الانجليزية

اللغة الأم

التدريب و الشهادات

الشهادات
TEFL Certification
CompTIA A+
CompTIA Network+
A+ 220-1001 &
N+ N10-008
CompTIA N+ N10-008
Aug 2022
Comptia A+ 220-1001 & 220-1002
Feb 2022

الهوايات والاهتمامات

programmes
Hockey
Chess,
Table Tennis,
Rugby,
Football,
Swimming,
chess, table tennis, swimming, singing, reading