Dedicated and trustworthy banking professional with over 10 years of progressive experience in banking operations, customer service supervision, clearing processes, compliance, and branch administration. Demonstrates strong leadership, accuracy in financial transactions, and a commitment to operational excellence. Possesses a business management degree and a diploma in international trade, with an entrepreneurial mindset and multilingual communication skills.
Cash Officer | Customer Service Supervisor | Compliance & Branch Maintenance Supervisor
2019 - Present
• Supervise customer service operations and lead front-office teams to ensure consistent, high-quality service.
• Guide junior staff and monitor compliance with bank procedures and customer care standards.
• Inward Clearing (Branch Level):
o Verified inward clearing cheques from the clearinghouse.
o Checked account balances, signature authenticity, and cheque validity.
o Processed valid cheques and returned dishonoured ones with documented reasons.
o Maintained daily inward clearing records and coordinated with the head office on cheque-related matters.
• Outward Cheque Handling: Verified, processed, and dispatched outward cheques accurately and promptly.
• Ensured compliance with central bank regulations and internal banking policies in cash handling and reporting.
• Oversaw end-of-day cash balancing, reconciliations, and discrepancy resolution.
• Managed branch infrastructure, coordinating repairs and maintenance to meet safety and operational standards.
• Administered deceased customer files with professionalism and empathy.
• Developed and implemented procedures to improve operational efficiency and risk control.
Amana Bank PLC - Galle, Sri Lanka
Front Office Customer Service Officer | Clearing & Gold Loan Officer
2016 - 2018
• Delivered customer-centric banking services including account inquiries, deposits, withdrawals, and product support.
• Managed cheque clearing operations; authenticated documents and prevented fraudulent activities.
• Handled gold loan applications: verified gold purity, processed loans, and managed documentation.
• Built long-term client relationships through effective service and tailored financial solutions.
• Maintained regulatory compliance in all lending and transaction processes.
Amana Bank PLC - Galle, Sri Lanka
Trainee Banking Assistant
2013 - 2016
• Supported daily banking operations, including cash handling, deposits, and administrative duties.
• Provided assistance to customers on basic banking transactions and account services.
• Promoted banking products in support of branch sales goals.
• Participated in structured training programs to develop foundational banking knowledge.
- Company industry:
- Islamic Banking
