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Crisbel Trongco, secretary

Crisbel Trongco

secretary·Alwatan Est

Kuwait

Bachelor's degree, Operations Management

Work experience

Total years of experience: 12 years, 5 months

secretary

July 2019 - Present

Alwatan Est

Hawali, Kuwait

July 2019 - Present

Company industry:
Human Resources Outsourcing
Job role:
Human Resources and Recruitment

Customer Service Representative

February 2015 - May 2019

Western Union Philippines

Baguio, Philippines

February 2015 - May 2019

2x ALAB Awardee for Excellent Service Year 2017 Nationwide

Cash checks, pay bills, process money orders, wire money local and international.
Balanced drawer, add new customer to the system (KYC) and handled complaints.
Monitored cash inflow and outflows.
Maintained record to comply with laws and regulations.
Delivered excellent customer service.
Maintained safety and cleanliness of the branch and customers.
Processed insurance, cash cards, airline tickets local and international, ferry tickets, e-loads,
Bayad center bills payment.
Company industry:
Financial Services
Job role:
Banking

Client Service Associate

January 2014 - October 2015

Provincial Government

Baguio, Philippines

January 2014 - October 2015

Performed quality checks on newly purchased supplies and properties of the PGA before handling to the respective user.
Performed clerical duties such as typing, record keeping, filing, checking and etc.
Made and recorded Acknowledgement Receipts to person in charge for a newly purchased properties of the PGA.
Made and recorded Return Slips for returned or damaged properties of PGA.
Execute annual inventory of supplies and properties of the PGA.
Made and recorded Borrowed Slips of properties borrowed from the PGA to a local citizen.
Company industry:
Public Administration
Job role:
Administration

Education

Divine Word College Of Bangued

March 2013

March 2013

Bachelor's degree, Operations Management

Philippines

On the Job Training Holcim Philippines Inc Safety Division Dec 2012 - Feb 2013 Ensure safety of staffs in workplace. Inspect equipment in worplace. Provide safety management, advice, monitoring, and reporting in the workplace. Engage staff in programs that ensure safe practice in the workplace. Issue Personal Protective Equipment (PPEs) to staff & compile documents. Train staff how to use basic equipment. Record incoming visitors and contractors. Receive phone calls and emails and relay to respective personnel.

Skills

Human Resources

Expert

Clerical Skills

Expert

Customer Service

Expert

Recruitment

Expert

Record Keeping

Expert

Adaptability

Expert

Computer proficiency

Intermediate

Time Management

Intermediate

Communication Skills

Intermediate

Leadership

Intermediate

Microsoft Office

Intermediate

Social profiles

Languages

English

Intermediate

Filipino

Native Speaker

Arabic

Beginner

Training and Certifications

Training
Values and Ethics in Workplace
Divine Word College
Nov 2012
Personality Development
Divine Word College
Nov 2012
Loan Officer
ASA Philippines Inc
May 2021
Customer Service Representative
Alorica Philippines
Oct 2013
Personality Development
Divine Word College
Nov 2012
TService Excellence for LGU Front Liners
Department of Trade and Industry
May 2012
The Kaizen Philosophy
Department of Trade and Industry
Jul 2013
Supply Chain Management
Department of Trade and Industry
Jul 2012

Hobbies and interests

Singing