Executive Assistant
Avari Hotels Ltd
مجموع سنوات الخبرة :20 years, 1 أشهر
• Providing support to the Chairman & C.E.O, Executive Directors and other Senior Managers relevant to Chairman’s office.
• Maintain, adjust and monitor the Executive's Calendar and schedule. Coordinate all events, appointments, meetings, conferences and tasks as well as seminars, receptions etc.
• Maintaining confidential data, files and record often of high sensitivity and providing elevated and confidential support to executives and bring urgent matters to the attention of the CEO for adequate action.
• Receive and screen visitors and callers and check whether to have access to the Executive or refer them to another department within the organization.
• Create, transcribe, and distribute meeting agendas, minutes of meeting and all documents of internal and external correspondence through effective resources and methodologies.
• Maintaining both electronic and hard copies of the correspondences made through Executive’s Office and manage routine administration.
• Preparation of presentations, invoices, mailing lists and other documents as and when required.
• Involvement with high-level contacts and exposure to sensitive information necessitating considerable use of tact, diplomacy, discretion and judgment while interacting with other high level executives within the organization and beyond.
• Correspond all matters of Consular Services with respect to the consular section and coordinate with precision and exactitude.
• Prioritize and manage multiple tasks and appointments simultaneously and follow on a timely manner.
• Maintain the standards and performance of the organization with an emphasis on teamwork.
• Providing support to the Managing Director, C.E.O and other Senior Managers relevant to strategies, planning and effective implementation of guidelines and action plan.
• Thorough Performance Management, improvement processes and change management skills.
• Hands-on exposure to the various Talent Management processes through effective resources and methodologies.
• Intimate understanding of Learning and development, including all processes through effective training needs analysis and operations management.
• Initiate career development and Human Resources development at various organizational levels.
• Ensure efficiency and enhancement of operations through monitoring of discrepancies and through communication on the efficient usage of resources.
• Managing the day-to-day departmental activities and ensuring optimal productivity and output.
• Maintain the standards and performance of the organization with an emphasis on teamwork.
• Ensure consistently high standards of customer service are delivered, checking customer satisfaction and deal with queries and complaints promptly and efficiently resolve outstanding issues.
• Prioritize and manage multiple projects simultaneously and follow on a timely manner.
• Preparing memorandums, agenda, notices, minutes and relevant communication material.
• Providing support to the Managing Director and other Senior Managers relevant to strategies, planning and effective implementation of guidelines and action plan.
• Managing the privatization of the PSAA in the course of legal and financial advisory, counseling and restructuring, employee transfers or changes of responsibilities, employee cost and profit centers etc. and relevant projects.
• Follow up with Financial Advisors (HSBC) and Legal Advisors (Kings & Spalding) with the supervision of Executives and KPMG team for smooth transfer all through the build and operational phase.
• Compile and prepare presentations and present / append the same to the audience on behalf of executive. Also prepare memorandums, agenda, notices, minutes and relevant communication material.
• Managing and maintaining calendar, meetings and appointments etc., with precision and exactitude.
• Ensuring maintenance of performance and quality standards as per airline procedures.
• Ensure efficiency and enhancement of operations through monitoring of discrepancies and through communication on the efficient usage of resources.
• Prioritize and manage multiple projects simultaneously and follow on a timely manner and ensuring optimal productivity and output.
• Ensure consistently high standards of customer service are delivered, checking customer satisfaction and deal with queries and complaints promptly and efficiently resolve outstanding issues.
• Follow up regarding running projects, customer queries and complains and provide feedback.
• Handle local and foreign travel arrangements and appointments and arranging complex and detailed travel plans, hotel stay, visas and itineraries while travelling to multiple countries in parallel.
• Preparing presentations, memorandums, agenda, notices, minutes and relevant communication material.
• Prioritize and manage sales targets and multiple projects simultaneously and follow on a timely manner.
• Assisting in employment and hiring activities and follow up for employee related matters.
• Plan and ensure effective implementation of TNA (Training Need Analysis); employee activities etc.
• Maintain feedback from selections, exit interviews, separations, employee feedback & HR policies etc.
• Ensure effective interaction between employees and HR regarding recruitment, trainings and other employee and HR related matters.
• Report on performance appraisal process, job description, employee requisition, etc. in line with company’s procedures and guidelines
• Managing and controlling the office independently and with precision. Operate within the bounds of the company’s compliance system.
• Pro-actively search for ways to build customer loyalty and liaising with internal departments to ensure customer needs are fulfilled.
• Ensure customer service and deal with queries, after sales service and complaints promptly and efficiently resolve outstanding issues.
• Assist the political, economic and social affair department in activities pertaining to Consul General’s office.
• Development of economic relations on local and regional levels, public informing, cultural promotion of the country, help in organizing events and its clubs and associations.
• Design all material of internal and external communication through adequate resources and with precision.
• Communicate via emails, mails regarding queries related with Culture Centre and provide relevant information pertinent to the Consular Affairs.
• Corresponding with local government and NGOs for Aid / grants funded by Japanese government.
• Managing the day-to-day departmental activities and ensuring optimal productivity and output.
• Correspond with press and media to disseminate information regarding cultural events organized by Cultural desk.
• Making online reservations for the airline customers and keep track of confirmation and update status.
• Managing general queries regarding the airline operations and relevant flight checking.
• Coordination with Ground Operations and Flight Operations for confirmation and smooth operation.
• Online voice, email and chat communication with the airline customers regarding their reservations.
• Ensuring maintenance of performance and quality standards as per airline procedures.
• Handling of PIA Frequent Flyer program members in relation to their reservations and mileage.
• Handling cancellations and rebooking of cancelled flights, enquiries and instructions efficiently to ascertain and meet customers’ requirements.
• Providing support to the General Manager and other Senior Managers relevant to Front Office, Sales and Relationship unit.
• Achieve sales objectives in the Business Plan through brand performance review and taking suitable measures for expansion of business and revenue.
• Responding to sales opportunities in order to maximize revenue through various promotions.
• Ensure that all guest complaints are dealt with promptly and their queries are resolved efficiently.
• Organize & develop team and enhance individual skills and performance to the maximum level.
• Performing the Audit with all Front Desk and accounting related duties all through the shifts.
• Monitor the standards and performance of the Front Office Team with an emphasis on teamwork.
• Develop and train the sales staff to provide first-rate customer service beyond customer expectation.
• Check and update housekeeping, concierge, room service, for any special requests, departures etc.
• Ensure consistently high standards of customer service are delivered, checking customer satisfaction and deal with guest’s queries and complaints promptly and efficiently resolve outstanding issues.
I studied the following subjects as majors in my graduation. . Financial Accounting . Business Communication . Banking and Finance . Marketing Strategies . Cost Accounting . Economics and Development . Statistical Inference . Business Ethics . Principles of Management . Principles of Marketing