HelpDesk Engineer
Stormfiber (powered by Cybernet)
مجموع سنوات الخبرة :2 years, 4 أشهر
Experience:
I have been working at Storm Fiber as Help Desk Engineer L2 for over a year.
• Job Responsibilities:
o Establishing and maintaining network performance.
o Building network configurations and connections.
o Troubleshooting network problems.
o Designing system configuration and directing system installation.
o Defining, documenting, and enforcing system standards.
o Monitoring network engineering performance and ensuring system availability and reliability.
o Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load
balancers, VPN, QoS, VoIP, TV services).
o Collaborating with network architects to design and implement functional company networks.
o Installing and configuring networking hardware.
o Creating and implementing network security measures.
o Managing and mentoring junior Network Engineering staff.
• Skills:
o Telecommunications
o Cisco Systems Products
o Manufacturing Process Improvement
o Program Managemen
• Configuring and verifying router interfaces.
• Configure, apply, monitor, and troubleshoot Access Control Lists based on network requirements.
• Taking ownership of problems and tracking them to a successful conclusion.
• Maintaining relevant documentations, generating report.
• Provide primary level response to customers. Ability to convey technical solutions in a clear and concise manner.
• Undertaking analysis, diagnosis and resolution of client problems via phone.
• Keeping record of each pending customers with their proper solutions.
Successfully completed and submitted Semester Projects with in time. Final Year Project: “Medic Chair” Successfully completed the project in the given time frame. Won Runner’s Up Award for Poster and Project Exhibition in Nawabshah (PlugIn’21).
Intermediate Pre-Engineering
Completed SSC
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