Store Manager
Sun and Sand Sports - Kuwait
مجموع سنوات الخبرة :14 years, 9 أشهر
Accomplishments
Recurrently ADIDAS best “Employee with the greatest sales record”
Repeatedly named “Employee of the Month” at both companies in recognition of excellent job performance and customer service.
(MH Alshaya and SONY)
Commended by Brand operations Manager for flexibility in changing work hours when asked and filling in during scheduled off-days for absent employees
Displayed a positive, helpful attitude that was consistently praised by customers and employees alike
Preparing training calendar for staff to train new joiners for brand standard procedure and store operating procedures as well
“Employee of the Month, ” Office Depot, 2009 & 2010
“Promoted as Department Head in less than 1 year in the company (Office Depot)
“Maestro Barista 2008(KASCO-Costa)
“Outstanding Performance (KASCO-Costa)
“H.D World Master (SONY)
Opened Office Depot Showrooms across Middle East
Kuwait - Avenues Mall, July-2009
Dubai - Mirdiff City Center, March-2010
Riyadh KSA- 2011
With Valid Kuwait Driver’s License
RETAIL SKILLS
• Team Player
• Cash-Handling Accuracy
• Customer Focused
• Product Management
• Stock Allocation • Customer Service Excellence
• Securing companies property at maximum security level
• Merchandising & Stocking
RETAIL PROFICIENCIES
• More than 12 years of Retail Experience
• Known for exemplary customer service, team player mindset and exceptional customer handling.
• Sound knowledge of retail industry and its operations
• Experienced in planning, organizing and controlling the daily operational activities
• A good record of dedication and dependability reinforced by consistent “exceed expectations” ratings on performance reviews and multiple “Employee of the Month” honors.
• Backed by excellent interpersonal skills and a commitment to customer service.
CAREER HISTORY
TIMBERLAND KUWAIT
http://www.gmg.com/
Store Manager
August 2017-PRESENT
• Boost the sale to achieve monthly target
• Ensure the Staff give great customer service
• Monitor the financial performance of the store
• Train, Supervising and appraising the staff
• Deal with customer queries and complaints
• Managing Store Budget
• Overseeing pricing and stock control
• Liaising with Head office
MULTITREND
Inter Company Transfers
http://www.multitrend.com.kw/
Store Manager - Sports Direct - 30July2017
Assistant Store Manager - Lilywhites, MARCH 2015
Assistant Store Manager - Go Sports, MAY 2012
• Drive optimal customer satisfaction
• Experienced in handling store operations independently, and in the absence of the manager
• Promoted to oversee startup for Go Sports / Lilywhites / Sports Direct following superior-rated performance;
• Direct all departments (Men’s, Women’s, and Kids Apparel, Gym Equipment
• Enforce merchandising and loss control strategies;
• Execute promotions and policies;
• Identifies current and future customer requirements by establishing rapport with potential and actual customers.
• Contributes to team effort by accomplishing related results as needed
ALSHAYA GROUP
https://www.alshaya.com/en/
Department Head - Office Depot, 2009 - MAY 2012
• In charge of the store if Manager not available. Maintains the department well organized even in busy hours.
• Assist with store stocking, floor-sets and opening/closing procedures. Product Managing and Merchandising
• Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments. Operate cash register, managing shift with highest customer satisfaction level.
• Handling customer issues, Fact finding, handling customer complains I a professional and efficient way to meet customer satisfaction.
SONY CO. KUWAIT
Customer Touch Point Representative,
2008-2009
HD World Master (Visual Electronic Display), Responsible on Visual Merchandising of the Showroom,
Direct sales in Sony showroom Maintain strong relationship with new clients.
Handling and solving clients complains.
assisting store manager in daily basis for coaching and training staff, motivating staff managing sales floor by increasing sales