Administrator Healthcare
Aafiyah Healthcare Clinic
Total years of experience :11 years, 8 Months
• Delegate responsibilities and authority to team members, giving them opportunities to take ownership and develop their problem-solving skills.
• Establish key performance indicators (KPIs) to track progress toward your goals. Regularly monitor
and evaluate performance against these metrics.
• Identify potential risks and develop contingency plans to mitigate them.
• Analyze the cost structure of clinical services to identify areas where cost savings can be achieved without compromising quality. This can help improve the Healthcare profitability.
• Inform employees of new policies and other changes.
• Develop work schedules for all employees.
• Coordinate with doctors, nurses and other healthcare professionals to identify their issues and needs.
• Respond to questions from doctors, nurses, and patients in a timely manner.
• Manages, controls and supervise the OPD staff.
• Develops and organizes staffing schedules/duty roasters to meet the need of the OPD services.
• Responsible to develop marketing and pricing strategies, generate new business leads.
• Promote businesses, services, products, or brands on social media.
• Supervise development of marketing material and monitor digital marketing processes and results and develop designed on CANVA if needed.
• Train new employees, monitor performance and conducting timely performance evaluations
• Monitoring performance and initiating action to strengthen results
• Planning and goal-setting for future periods
• Create and manage the department's budget.
• Define company policies and implement training
• preparing presentations and reports processing invoices and managing office budgets
• Recruiting staff and generate Job Description according to the department needs.
• Look after Janitorial staff to keep organization up to date and maintain quality.
• Creating programs for employees’ professional development and internal engagement.
• Monitoring the overall budget of the business as well as departmental budgets
• Establishing objectives for increased output and improved efficiency.
• Supervised Inventory and Manage the meeting with vendors and supplier regarding inventory and medicine accordingly.
• Receiving bills, payable managements and generate daily, weekly and monthly cash reports.
• Manage the recruitment process set JD with systematic way.
100 yrs. old Charitable Hospital June 2021 -June 2022
• Plans, organizes, controls, integrates, and evaluates the work of the Administrative Branch to ensure operations and services comply with the policies and strategic direction set by the General Manager, Board of Directors, and all applicable laws and regulations.
• supporting my manager to run your workplace, including covering in their absence and ensuring standards of care are maintained.
• Plan, coordinate and manage all administrative procedures and systems.
• Allocate responsibilities and office space.
• Assess staff performance.
• Provide coaching and guidance to ensure maximum efficiency.
• Ensure the smooth and adequate flow of information within the company.
Pathology and laboratory department November 2017 - May 2021
• Arranging travels, accommodations & transportation of speakers, VVIPs & committees
• Actively contributed to organized CME's and Research program with Pathology Professor.
• Managing databases and prioritizing workloads.
• Organizing meetings and managing databases.
• Organizing company events and conferences.
• Attending meetings with senior management.
• Generate departmental evaluation reports which represented to hospital CEO.
• Maintain and timely update departmental website with hospital communication department.
Hospital for women and diagnostic center April 2016 - November 2017
• Monitor performance of staffs and provide guidelines and support for improving their efficiency.\
• Coordinate with HR and Finance for credentialing process.
• Develop cost affecting marketing strategies for increasing volume.
• Take periodic rounds of clinics to ensure smooth functioning of the clinics and to ensure that customers are satisfied with the service provided to them.
• Prepare reports on daily, monthly & quarterly basis; ✓ Volume report ✓ Daily clinic cancellation report ✓ E.D.D report (expected delivery report) ✓ No show reports ✓ Prepare referral reports ✓ Any other report required by finance & management ✓ Daily doctor visits report ✓ Deals with cooperate customers. ✓ Prepare duty roster. ✓ Prepare & process staff's overtime. ✓ Review audit trails.
• Organized open houses for consultant to facilitate the patients and to promoted our specialities.
• Coordinate with the faculty for their clinic cancellation and any other issues related to clinics.
• Complain handling and looking all administration related issues.
• Prepare Quality Manual Goals yearly.
Main Clinical Lab July 2012 - March 2016
• To Serves patients by greeting and helping them, regarding Tests details and maintaining records.
• Have experience of practicing proper patient identifications
• Good Phlebotomy Skills
• Patient Registration
• Provide test related information to the patients
• Guide patients properly
• Tally panel slips with Finance department
• Verification of completed test history forms
• Maintain Operations by following policies and procedures
• Obtains blood specimens by performing venipunctures and finger sticks.
• Verification of patient by reading patient identification on office copy before sampling
• Maintains specimen integrity by using aseptic technique, following lab policies and procedures.
• Monitors glucose levels by performing glucose tests; recording results; reporting results to the pathologist
• Maintains safe, secure, and healthy work environment by following standards and procedures.
• Maintain Inventory of phlebotomy area
• Any other task assigned by the concerned operational head
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