E Marketing & Social Media Consultant
liteshell holdings limited
مجموع سنوات الخبرة :5 years, 2 أشهر
Designed promotional material, developed and implemented communication strategies and information programs to reach target audiences. Devised, reviewed and edited promotional literature, collateral materials, advertising and marketing projects. Utilized outstanding communication and interpersonal skills to establish and nurture relationships at all levels, including with senior management, stakeholders and clients. Executed market research, critically analyzed and recommended delivery techniques, services and tactics for online promotional campaigns, presented ideas to senior management for discussions, decisions and approval.
Oversaw all operational aspects of the bar, recruited, led and educated a high performing team, took full responsibility for financial controls and wage budgets. Welcomed customers to the bar and handled each request to deliver quality and timely beverages. Enforced company policy and procedures across all operations to ensure compliance with regulatory standards and current legislations, including health and safety. Analyzed business performance to develop key reports and recommendations for verbal and written presentation. Acted as an escalation point for complex customer requests and complaints. Liaised directly with customers to understand their needs and maximize guest satisfaction. Forged robust relationships with clients to encourage their return. Orchestrated and facilitated the coaching and training of new and junior staff members.
Key contributor to the achievement of challenging targets through in-depth product knowledge and outstanding levels of service. Recruited, trained and directed a team of sales and service personnel. Maintained accurate financial records to enable critical business decision making.
Food and Beverage Manager
Directly managed a team of personnel in their daily duties, oversaw the meeting of challenging results within tight deadlines without compromising standards. Designed and planned the restaurant menu. Strategically outlined seating requirements and serving arrangements. Closely monitored and reacted to all financial and commercial activities, positively embraced and promoted change to ensure the consistent delivery of performance and business strategy. Supported the implementation of changes and improvements throughout the team, including work environment, recruiting, coaching, training and development, time management, planning and prioritization of workloads. Upheld company standards at all times, including health and safety policies and procedure to maintain a safe working environment for self, staff and guests.
I took a certificate -diplome in hospitality business operation from michigan state university .;I have completed all the models and examination required to obtain the certification.
